Add value to the self check in process. Rather than threatening the customer with a $20 fee if they don't carry out the self check in process, offer a $20 refund on the overall rental for doing the self check in process. It's a win for customer a win for the drop off location and a win for Uhaul. Think of all the good PR and marketing that would spin out of that campaign. The cost would pay for itself in dividendsDAN C.
Outlet Oasis Marathon
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Howell, MI 48855
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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We have the largest selection in the industry!
- 4.5 Average Customer Rating
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The staff were very friendly and helpful!Charlene P.
Morning rental man was perfect. Turn in man clerk was nasty and rude. I didnt k ow what to do and he was not going to explain anything. Just handed me a how to return slip of paper that diid not work. I layed the keys on the counter and rude man said nothing..Al P.
Had to wait 25 minutes for someone to process paperwork for my pick upJennifer P.
The returning software would not allow me to take pictures. So I have to return the unit in the morning.Russ E.