They charged me $51 to use a u haul that took 5 mins playing with it to even get started then the driver door didn’t even shut all the way! Returning the u haul the guy was rude af and wanted me to parallel park in between two other u hauls told him I couldn’t and he refused to take the returned u haul! And then told me they were gonna charge me extra! Had my man come up there and parallel park the truck and went inside he didn’t wanna yell or argue when a man was present and took the keys! The told me I wasn’t going to get the paper work that I returned the truck until tomorrow when the guy looks at camera! Then got a email the next day they charging me $180 saying I didn’t put gas but I definitely did, have receipt! And charging me all theses miles I didn’t use! I HIGHLY RECOMMEND YALL TO NOT COME HERE THEY WILL ONLY F YOU OVER! Just go to u haul itself I literally used the most smallest truck y’all and paid the price I did last year using a double the size truck!
Destanie Johnson
Almeda Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77054
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 1.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Walked in for the keys and the guy claimed he didn't have any keys. I told him I already paid to rent the uhaul and he walked around and finally found them. I also reserved a dolly, went back inside for him not to have any supplies either. This was a last minute decision, which is why I chose this place. I would not recommend it at all. The uhaul was filthy, then they parked it under a tree so the pollen and stuff from the tree was all over the windshield.
Ozzhanetta LeeMy entire experience with U-Haul was extermely horrible. I reserved my truck at the first location and I was informed that their system was down . I waited about 35-40 mins and cancelled and went to another location where the process was the same. A little piss poor as well. But I was able to get a truck. Once i got the truck the battery was dead. I end up having to call back in and have them give me another truck and that still was another hassle with the team on the inside. My experience was a complete shit show! What happen to ordering directly from the stores?!
TRACY WARE JRThe furniture pads were not supplied however I was still charged for them. I was also charged an additional $60 for fuel when the truck was still at 1/4 of a tank of gas which is how I received it.
Heather Simsclean truck regularly and train employees how to assist clients do pre-check
Weili Zhang