Absolutely horrible. Took 30 minutes to pick it up. The one woman in the store couldn’t speak English very well, and she didn’t understand what I was trying to say. I wanted to change the drop off date to the 14th I didn’t need it until the 17th like it was reserved. Hoping I’d save some of the over $1000 I spent. She said she couldn’t do that. Of course I was frustrated. Who wouldn’t be, but it’s okay. It’s only money $$$
Kyah Chaney
Richi Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77017
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Communicating
jillian holcombGreat Service
pamela thomas-NeelyThe store clerk didn't know the system, he had to call someone. He didn't know how to connect the trailer. As for my online reservation, I needed a motorcycle trailer, the picture on U-Haul's website looks like the motorcycle trailer but doesn't mention it, just 7x9. There are no trailers on the website that say motorcycle. So does U-Haul no longer have them? The ones with the wheel chock.
Dale Gordon