I arrived at the uhaul location and tried to pickup my uhaul online. The site was down for maintenance. I went inside to talk with a representative in order to get my rental. She told me that, â€œthere's nothing I can do, sorryâ€. So after waiting awhile the website was back up and I was able to get my rental. I lost time and it was a frustrating experience for me.Andrew S.
Trailer Rental & Towing in Herculaneum, MO at IStorage
(Distribuidor de U-Haul del vecindario)
Herculaneum, MO 63048
Services at this Location:
- Lun. - vie.: 10 a. m. - 6 p. m.
- Sáb.: 10 a. m. - 5 p. m.
- Dom.: cerrado
- 5/31/2021: 10:00 a. m. - 4:00 p. m.
Alquileres locales para mudanzas de ida o en la ciudad en Herculaneum, MO 63048
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The lady in the office had an attitude from the second they opened. She had to climb through a window to get in there. It's not my fault that the instructions were not clear through the app. It said the keys were in lock box number 1 not in the back of the truck. The only lock box there was number 3. Her attitude and rudeness was unacceptable and we will never use uhaul or that location againAnthony V.
Absolutely zero customer service. Wasted an hour of our time jacking with your online check in. Asked for help in office and girl didn't have a clue. Good thing I asked about the dolly and blankets before leaving because none of it had been put in the truck or was ready. I would not recommend.Leslie M.
This is the location near my house that I do business with that stores my travel trailer. I have gotten excellent service and the lady that works here is amazing as well.Jeff P.
Get a quicker option to speak directly with the location instead of routing through a call center.CALEB Z.
Make drop off less difficult on line. Took me 30 mins to do the drop off.Michelle R.
Great service by GinaMichael F.
Because of the Corona virus, I had a terrible experience. No fault to IStorage . I wasted an hour and a half to finally get the keys to the truck. I was transferred to 3 different people. I know this is a trying time we live in, but I will not rent from uhaul again.Nancy K.
If I would have know mobile pick up asked so many questions I would have not chosen it. Need to work on making it faster to get a rental.NATASHA D.
I suspect the cell service was the issue here. I had to submit photos and information multiple times. It would be good to know your confirmation contact should be either with you or expecting a call. My husband was busy with the move and didn't answer a random call from an unknown number. This cause much frustration and delay.Lisa K.
No one on site and personal vehicle parked in uhaul parking on the plus side uhaul online check was ezmatthew P.
Nothing. Gina was awesome!Brian K.
The woman at IStorage was amazing! I came in with my 7year old daughter, and she was so very pleasant to us, and made a stressful time easy. She answered all of my questions, was kind, friendly, and courteous. I will always recommend the IStorage Uhaul location in Herculaneum to everyone I know. I sincerely hope that she is paid well. If not, give her a raise! This woman is a phenomenal asset.Nonie E.
Gina the manager was easy to work withMike D.
This was perfect for moving a large item to another location close by. Very convenient and cost effective. Friendly staff.John S.
Nothing. All good.Jeffrey F.
Replace the woman who works there.Thomas K.
Took a long long time to check it out... was very slow... the gentleman was very slow... Otherwise good experiencelaurie L.
Open earlier than 10:00 AM.Bob R.
Overall I'm not happy since I reserved ahead of time to have a 10' truck picked up in Farmington then I get a call stating they wouldn't have one there. I didn't want a longer truck. I had to drive further and pick up a later time than I wanted.Deanna M.
Took forever.Alex T.
Appreciated the excellent customer service!John K.
Super friendly and prompt service... Truck was on time and the lady was so nice and friendly... Reasonable on the price... Excellent... Would definitely recommend to anyoneKen B.
It was difficult to rent on a Sunday by cell phone only I didn't write the gate code down going into rental area & then couldn't go back in your email to retrieve the code & had no one to call for help so I had to wait for someone else to come thru gate also tons of steps ie taking photos sending info back & forth per phone to get approval & actually get keys & return truck took a lot a lot of extra time was not an easy first rental for me really had me stressed out!Lisa B.