The company I picked my rental up from was less than organized and had no idea I was coming. It took them an hour to get me into my rental and then when I did finally get the truck the mileage was off by over 150 miles. When I returned my rental 3 hours later I told them about the mileage and he said no problem I’ll check it in and fix it. It took them 4+ days to check my rental back in. Once they did they are saying I used it for 200+ miles. VERY VERY unhappy with this experience with U-Haul!
Samuel S
Ride With Pride Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hazel Green, AL 35750
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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We got charged like I didn’t bring it back. But then spoke with them on the phone and he said he would fix it but has yet to refund the 248.96 Definitely need to improve
bruce nI had a reservation for a 9:00am pick-up. I arrived at 9:00am, but the location was still closed (their sign said they open at 9:00am). I called another location to try to find and reserve another available truck instead. The employee at this location arrived at 9:20am, right as I finished the reservation change. I did end up getting my original truck, the employee was friendly and apologetic, and the rest of the process went smoothly, but I did lose time with the delay.
Bethany MI’m upset that I was charged for 2 days when I only had the truck for 12 hours. That’s bullcrap. If I was able to get the truck at 8am and turned it in at 8pm, I would have only been charged one day.
Ryan CN/A
Hector A