The location was not my intended or preferred location. I only found out on the day of move that the location had been changed. The location was much further away from my home, which means I had to pay more on the mileage. I did not approve this change but had to succumb since movers were all ready. When I called customer service, lady named Zahara was reluctant to help. Said her manager will call within 24-48 hours and I didn't receive a call yet. U-haul will take advantage of you on your stressful day. Strongly suggest to avoid this company.Maxime G.
Trailer Rental & Towing in Hasbrouck Heights, NJ at Kwikchek
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Hasbrouck Heights, NJ 07604
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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The truck felt like it was gonna fall apart when driving , truck was very dirty , I turned on the a.c and it truck got so hot , so I turned off a.c and it got even hotter glad it was just for q quick pick up of my motorcycle because if it were to move truck would not have made it full of furniture , it worked for what I needed but feel like I overpaid for the over heating truck and how filthy dirty it was ...Jose R.
The staff were helpful! On the other hand the truck, was poorly maintained, the driver side door for instance you have to slam extremely hard for it to properly close, the engine itself was struggling to move. And also I brought the truck back an hour later and was charged for a second day! I understand the fact! But the truck was not under a new contract and just sits there. I am a volunteer first responder for the town and we do not charge any of the businesses for our dedicated service to our local community. RegardsBernie V.
Patal was the person that helped me with the process and he was very nice and honest I highly recommend this location for serviceMuhannad A.
I reserved a U haul from 135 Rte 46 E Little Ferry, NJ 07643, got the email confirmation, and when I went there, there's no trucks at all, I asked one staff, he didn't seem to know much about it, he just gave me a number to call, I finally got to know the location, and it was 10 mintues away from it. It's waste of time and a very bad experienceWenting S.
it was not a good check in process and delayed my entire day. i was also charged for the insurance even though i opted out of getting it.gesualdo C.
Had some difficulty with the contactless system. It could not identify my location. The attendant at the location was very helpful though.Michael S.
I was overcharged for both mileage and the rental. KwikChek put the blame on Uhual and Uhual placed the blame right back on Kwikchek. I will never use a thirdparty for rentals again. And Uhual is a disgrace for customer service and satisfaction. They give thirdparties control of THEIR name and business, and then don't take ownership of the thirdparties' poor service and fraudulent charges. If my money is not reimbursed, I will be filing fraud charges with my credit card company.Melinda L.
I LEFT MY CELL PHONE IN THE TRUCK. PLEASE CONTACT ME AT +12012591634 to retrieve it back.Ryan C.
Everything went very smoothly, from pickup to dropoff. The agents were courteous and friendly and got me in and out very quickly. Truck was in great condition, everything worked well. Only improvement would be to allow after-hours dropoff.Sandeep S.
I am pleased by your services.Julian C.
Bad Very bad Charged me for things which i dont need Long long ling time to finish my check inAhmed F.
Easy drop off. You guys rule.Brett D.
Very clean equipment and very polite personnelWilliam Q.
Absolutely no offer to help when returning to this location. I had to remove the trailer from my truck myself nearly damaging my back. On top of that, the personnel at location could not give me return documentation. I asked the person working to acknowledge there was no damage to unit and sign her name. Then when location Manager (who was not there when I returned) closed out My rental return 4 hours after I returned it, they listed lights not working as damage.kevin S.
I was charged three times, three separate amounts, with three different mileage reports all for the same rental. Scam artists.Adrienne R.
Worse experience ever with this uhaul company, I hope I never need it again. Problem from beginning to end, the worse customer service I had ever deal with, rude and careless with the customersRoely E.
Always super easy renting from here. Great service!Christopher G.
trailer tires had 30 psi in left side and 12 and 7 in right side. obviously no one looked at trailer prior to rental. 7 pound tire required constant air throughout trip causing excessive stopsrichard S.
The guy there was great and very friendly!! Super nice guy and helped me right away made everything easy for me!! Best U haul experience so far!!!Moses G.
Make your charges per mile scaling. That would save money for the users and people would be willing to spend more miles. For example the first 10 miles $1.50 the second 30 miles $1.00 the rest miles for $0.65 for the rest of the day. This would engage your customers more. People who spend more miles tend to drive in highways or good-shaped roads, meaning they are used in better conditions and respectively that means a better maintenance for your vehicles.Vasileios S.
I enjoy your services and I think they are very useful, but a little bit overpriced. The $1+ per mile for a van is a little overpriced I believe, even though your cars are in a very good shape. I would rent a van from you again and I enjoy your good services and cars, but there should be grading charges as of the per mile charge. This would make your services more attractive to me and as New Jersey user, I would use your cars more oftenVasileios S.
Owner was responsive and even picked up the truck from another location for me to rent!George A.
Didn't seem to have much availablePatricia H.
The person in-charge would not help with unplugging the trailer from my SUV. He wanted me to do it on my own.Also there was not enough space to park the trailer properly. They had a vehicle parked infront of the parking space which he would not move it. Very unhelpful customer service.HARI G.