Too much to even explain!Terrible experience from the time it took to use the self app&once getting that done&no key was in the box.Site Manger was plain rude about the key not being in there.Wasted an hour of my time to just pick up the truck&another hour to drop off!Theresa N.
10th Street Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Greeley, CO 80634
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- 3.0 Average Customer Rating
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The pickup location was changed last minute to a completely different city then where I originally had made my reservation. It caused extra hours of travel time for pickup and drop off as well as more gas and more miles I had to pay for. I find this extremely inconvenient.Christina S.
When I arrived the truck was behind a locked gate and the mobile check in did not give the code to the gate. It also did not give me to code to the lock box to get the key. When we called for support no one could help us with the gate (they did have the code for the key). Just by chance, a person who lived in the attached building came out and knew the gate code and got us in. This was extremely frustrating and threw the moving day schedule off track, with people coming to help me move just waiting at my house while I dealt with this.Bethany B.
Got charged twice for the rental period and damage waiver when I was specifically told by the lady at the location that it did not matter if I had the uhaul for 5 hours or 8. It gets charged by the miles. I reached out to uhaul regarding this extra charge and I have yet to hear back.rohan S.
Nobody was there, I don't think? Nowhere to park the truck. I left it where it fit. Although you were asking over and over; through text, while I was driving to confirm my drop off time, with a link that was expired... You get what you pay dearly for I guess.Edward R.