I never got a contract from the pick up location, even though I asked for one. She said I would just get a receipt at drop off. The truck was loaned to me, with an empty tank. The lady that gave me the keys said I would get a discounted rate, and to return the truck on empty since that's how I got it. She never told me to return it with 1/4 tank of gas to get credit back. That was never an option for me. Nor did she go over the contract and things I may be charged for. I dropped off the truck and they tried to charge me $40 for gas, when I was told to bring it back on E. I called the regional office, and the agent was very rude. said I should've read my contract, when I never got one. Overall very poor customer serviceDasia A.
SallyNicol Tax Services
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Grandview, MO 64030
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I was charged an extra 32 dollars because the personel at that location submitted my UHaul return for 4:20 pm although I was at the location and had the vehicle parted on the lot before 3:52pm. I call the personnel at the phone number instructed to me by the personel at 3:36pm to inform her that I would be arriving to return the vehicle in about 15 minutes. The person was not reachable at that number and a voice mail was left. At 3:52 I was on the UHaul website taking pictures of the gas level to complete the return process but everytime I would submit a photo the website would not complete the process. At 4:02 I then received a phone call from the personnel at this location asking me if I would be returning the vehicle. I assured her that I was already at the location and had been there since 3:52 and was on the website trying to complete the return. The personnel nevertheless, marked my retuning the vehicle at 4:20pm instead of the actual time I was there or before the 4pm return time, thereby arranging my return time to signify as if I rented the UHaul for an extra day and adding an additional 29 dollar a day rate. Also, the gas level I received the 15ft UHaul truck at was half a tank. I returned the UHaul truck with a gas hand well beyond the half full mark and right at the middle between the 3/4 full and half full mark which would be 5/8. Yet, on my return receipt the gas hand was marked at half full only. Don't know why it was not listed correctly and accurately. I have never left a feedback on UHaul but I also have not been over charged. I called UHaul to inquire of the extra daily rate charge and a refill was submitted for me by them. Thanks.Edward T.
Both of ladies who assisted us were very helpful and professional.Mark G.