Trailer wasn't connected correctly - the hitch wasn't attached properly- and was only attached by the safety chain. It only took a minute to realize there was a serious problem, but I had just pulled into the street and so I had to cross traffic to reach the opposite side of the street. The proprieter came over and hooked it correctly. Still it was pretty tense for a few minutes with traffic trying to get around me. You should know the rental location was filthy, disheveled and trashed out. I have taken a few photos if you'd like. Finally, to top it all off, when the propriator came around the desk, he was wearing pajama bottoms. I'm not kidding. Again, I can send you pictures. A company like Uhaul has a good reputation, but you should take a look at this operation. It's an embarrassment.MANFRED D.
Trailer Rental & Towing in Gilbert, AZ at Fishs Hitches And Rentals LLC
(Distribuidor de U-Haul del vecindario)
Gilbert, AZ 85296
(NE Corner of Gilbert Rd & Warner Rd)
Services at this Location:
- Lun.: 8 a. m. - 12 p. m.
- Mar. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 3 p. m.
- Dom.: 8:30 a. m. - 11:30 a. m.
Alquileres locales para mudanzas de ida o en la ciudad en Gilbert, AZ 85296
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great Service!!!!!!KHALIFAH R.
No improvements. Kudos to owner. Online checkin and out didn't work for me so I was able to walk in and get checked out easily.JAMES P.
Everything was wonderful.RHONDA G.
Easy drop off and I actually got help unhooking the trailer. Thanks!KIMBERLY B.
It served its purposeGREG N.
Quick service!!CYNTHIA F.
Very nice people to work withJOSEPH S.
To begin with, have staff there and available to assist during the hours that are posted of 7:00 am to 3:00 pm on Saturday. I returned the truck at 2:30 pm. There was no one available at that location. I managed to call someone based on a text message I received. The location itself was dirty, rundown and had overflowing trash cans on a dirt lot that did not look cared for in the least that had two other U-Haul trucks on it or I would not have known this is where the truck should be left. There was no one available to inspect or lock the back of the truck where I left the dollies and blankets as requested. I dropped the keys and the rental contract in the box mounted near the door.Robin E.
I had my rental for 24 hours. My drop off time was 5:30pm! We got there just before that and you charged me for a full day again!!! Absolutely not ok!!!! When we got there I got right on customer chat to let them know that it took us a few minutes to park because the parking lot is way too small. It was only a few minutes after that we put the key in the dropbox and I cannot believe that you would charge for a full day knowing that. You can look in the chat box and see that I was trying to get a hold of an agent and no one ever responded. I expect a full refund for that day within 24 hours or I will escalate this hire. I tried to call your customer service and sat on hold for 25 minutes with no answering. How do you run a business and not have anyone available to talk to? It's a Wednesday afternoon it's not a weekend. I will never rent from U-Haul if this is not fixed. I also told the agent and chat we never use the dolly which you could see because it was never unlocked and ask for the refund for the dolly and did not get that. We left it was much more gas than what it had and then you dare charge for an extra day when we were there on time and we told the agent in chat that we were having to be a few minutes late because of parking? This is awful customer service and I expect a response within 24 hours it is April 1 and I expect a response by April 2 and a refund.Melissa R.
Fast and friendly. Awesome place.SHELDON K.
Great ServiceHEBER P.
No comment, thanksJOHN N.
The service was great and check out was fast, these guys know how to get it done. The cab of truck was not clean but no big deal. I would recommend these guys to everyone. And great price for the rental.LEX P.
Easy and quick pick upBrett Z.
Confirmed confirmation via phone the day before. Also had emailed confirmation. Showed up at correct address at correct time and they did not have my truck. I had to go to a different site.KATELYN R.
Super nice guy was there when I dropped off the truck. The app was very hard to work with: slow and confusing. The app also forced me to buy insurance when I am already fully covered by my Auto policy.Dion C.
They are awesome and very accommodating. We were going through a number of different things this week alone but they were very understanding when we needed an extension of the U-Haul.Tatyanna M.
Had to down load an app to scan my drivers license we never did get the app to work I tried on my phone and the attendant tried on his phone he finally had to take the information manuallyGlen D.
Owner helped with mounting of uhaul and had pin we needed available to purchase .Scott J.
Very good customer service. The truck was brand new so no worries. This location took my reservation over because the original location was overbooked. They called to see if I wanted to come early because the truck was available. Great experienceJOSEPH G.
Fast, Friendly, Fair. Great experience as usual at Fishs.BRUCE W.
my poor experience overall most likely affects my feelings towards this location. Nothing bad to say. Just dropped the truck off and nothing more. Very little interaction with this location and personnel.JULIE M.
Easy and quick.. great customer serviceRICHARD J.
Workers were very personable and hard working. He explained the tow trailer functionality well.VICKI K.