The improvement for the next customer should target first the vehicle. The vehicle DEFINITELY requires alignment and shocks on rear. This was a small concern. The MAJOR DISAPPOINTMENT was the attendant, Mr. Ricardo. Upon returning to check balance , the transaction was not completed due to him insisting to manually input card. I then decided to return with cash. Upon returning, to pay balance, Ricardo merely gave me card and stated, "You have to call the number to pay. He did not explain the reason. Upon contacting the representative, he informs, payment should be made where I rented equipment. I explained in detail what transpired. He apologized and gave a physical address that should take payment in a different city. I have conducted business with UHAUL in 2009, 2017, & 2018. Never a discrepancy until now. This is an added Stressor. I suffer PTSD and I prefer order as much as humanly possible. I worked 16 years RETAIL and Ricardo has low interpersonal skills.Teresa W.
Trailer Rental & Towing in Gilbert, AZ at Ray Mini Mart
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Gilbert, AZ 85296
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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Excellent friendly customer service employee.anna A.
I was in a terrible jam because horrible movers, I called and they were phenomenal. They had a truck ready for me in 5 minutes!! Would definitely use them againANNA NICOLE F.
Luis did a fast and competent checkout and Rey finalized my return quickly & efficiently. Bonus - fill up the truck right there on-site and leave the truck as it sits when done. Most convenient. :)Amalia G.
very nice staff and very efficentMICHAEL C.
Everything was perfect and the gentleman that helped me is a great employee. Please tell him thank youBilly W.
Fast and helpful service and staff.JACOB J.
Very happy.SAM LEWIS I.
Justin - did an awesome job! Now that I now of this location I will always rent from here. I appreciated all he did for us. Bret RyanBRET R.
The insulation foam around the drivers door was not attached and therefore had to be tucked into the frame each time you got out of the truck My truck gas level was at just at the 3/4 level when I picked up the truckTheta W.
Your agent who helped me get going was friendly, helpful and explained everything to me clearly. I can't say enough about him. A excellent representation for your company. The truck was fueled and ready.janice M.
Very expedited service. Pre-registered pre-drop off worked exactly as it was suppose to.Robert C.
Rey was wonderful to work with!REBECCA M.
I use this location for all my uhaul needs . They are always spot on . Equipment always clean and ready to go. Staff is always helpfullFREDERICK D.
Good serviceJacob T.
On the Yelp listing make sure people know to reserve the vehicle online. I had gone to another location, only to discover that I needed to reserve a vehicle online. This was not a problem, but had I known, I would not have had to waste gas to drive to the location. (Not where I picked up this vehicle).KATHLEEN G.
It was fast and easy. I was able to book a truck. They had no problem giving me a tour so I could select the size I needed. It was also fast when I returned the truck. I like the gas pumps being right thete. Very convenient.MARY H.
Great serviceBarry J.
I ordered 5 dozen furniture pads. There were 0 pads in the truck. I wasn't able to start loading that night without the pads. Total waste of time to pick up the truck that night. I would never recommend this location to anyone.Ben S.
It's a little small and tight when you pull in towards the end of the day with a larger truck. It's not terrible but be prepared!Ben C.
No commentsMICHAEL D.
If I lived by Ray Market, they would have my everyday business. What a friendly & helpful folks. To all that came into the store. I was in & out very quickly when I picked up & dropped off the rental I used.LISA P.
Warning The person that owns mini mart keeps vehicles locked up so self service is non existent. They make you come in and cancels out you online booking which takes away the point of process The man is very rude â€œRicardoâ€ in a sly way I was going to leave but didn't want to delay any further. Made the process feel like a scam. I will report this location to higher mgt to see what true process should be as I've never had this happen before.susan W.
By far the best experience I've ever had when dealing with Uhaul. Staring with the reservation online to dropping the rental truck off. I will be using them again next month.Brock D.
Vehicles are NEVER ready for mobile pickup and we are forced to go inside and repeat the whole process. Was promised a credit the last time and it never happened .GUNNISON H.