I WILL NEVER USE THIS LOCATION AGAIN. FAT, LAZY MFER CANCELED MY RESERVATION AND TRIED TO GIVE MY TRUCK TO SOMEONE ELSE AND LIED ABOUT IT.CHANTARA J.
Trailer Rental & Towing in Germantown, MD at Global Shipping Next Express
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Germantown, MD 20874
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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It was hard to find the location seeing as it was a lock box behind the shopping center next to the dumpsters. I understand and appreciate the convenience of the lockbox, but the location was not inviting or easy to find. It would be helpful to have more signage on where to park the vehicles and where to find the lockbox.MEGHAN N.
Joe was professional and courteous. It was extremely hot outside so he turned on the AC in the van to cool it down for me. He gave me his card and told me to call him if I had any issues. The rental process was quick and easy. I would definitely rent from this location again.Lonielle C.
Good customer service!!!john L.
The windows to the location were blacked out, there was nothing to identify it as the U-Haul location. When we called the phone rang busy. Finally the manager answered the door and sent us around the back. The truck has not been cleaned, or even checked by the Manager, because there was a used condom in the back of the truck. When I brought this to the Manager's attention, he laughed and said the last guy told him the truck smelled like "sex trafficking". Would not in a million years recommend this U-Haul location to my worst enemy.Patricia H.
This dropoff was not where we booked! The online booking is a complete joke. Don't expect to pick up or dropoff where you book online. They tell you the morning of where the pick up location is. One UHaul employee said they had 9 people come in looking for trucks. Again the online booking is a scam just to get you to book. Completely disorganized and the locations mean nothing.STEVEN L.
#1: Have the truck in the location the customer requested. Don't make them go out of their way to pick it up. #2: Hire a customer service rep who understands customer service. Why did I check in online the day before pick up to "save time" when I had to give my license and other info all over again? He even asked for my credit card again and the truck was already paid in full!Maria B.
Great customer service........." Just needs-more signage"..john L.
This is a frustrating location. I had a difficult time locating this building and the trucks. There is no actual store front for this building. Inside is very dirty and trashy walls were not painted, trash everywhere. Is this what represents U-Haul? The representative was an okay man. He seemed surprised and somewhat annoyed we had a difficult time locating the place. Not only that, but he failed to tell us that our reservation had changed the size of the truck we'd be renting. The equipment was beyond sanitary. Rusted flakes were falling off. Equipment is due for an upgrade or at least a repainting.Patrick B.
Charged me for 2 days when I only used the truck for 5 hoursJose M.
We were dropping off at night. The store front is unmarked and we could only identify it by the address number. We couldn't locate the drop box, and had to figure out where to leave the truck (behind the strip mall in a separate parking lot.Andrew K.