My pickup time was 8:30 AM on Sep 1st. I called the location on Aug 30, if it is possible to pickup the truck earlier than 8:30 considering their working hour was at 8:00 but he refused because the previous customer was not going to return the truck earlier. So I accepted to be there at 8:30. On the day of pickup I was there at 8:15 but office was closed and nobody responded my call. There were a 15' and a 26' truck parked in the parking lot. I called customer service and while Micheal was trying to help me the responsible guy called me and informed me that he is in his house just beside the office and will come to arrange the pickup. The 15' truck was delivered to me at 8:50 . I don't know if the delivered truck was the one that I booked for or not, but my request is to be responsible on working hours even through the phone call. Hope you can provide me an on time service on future bookings.
Kambiz M
East Coast Customz Services
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Geary, NB E2V3W8
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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If it wasn’t for the sign I wouldn’t have believed it was a U-Haul Loy. Looked more like a scrapyard. Why did I need to travel 30 kms past other depots to drop off?
Brian MMore 26 feet truck available in this area
Genilson SPoor customer service, the owner can’t read the request and loaded the wrong dolly, their was a dog displaying agressive behaviour when I was trying to inspect the truck, dog shit all over the parking lot, that place is own and operated by unprofessional owner. Do yourself a favour and rent your equipment at Dynamic training center, it’s worth the extra miles trust me. Not impressed at all.
Martin FDON'T GO HERE!!! Should have heeded the warning signs when picking up but needed to get things done. First of all he wasn't open and ready for the agreed upon time. A neighbour was cutting his grass, I approached him as the way the property was i thought he may be the worker. He told me he wasn't but was kind enough to walk through the literal construction zone that was this guys house to get him for me. HE WAS ASLEEP. We went into his little building to get things sorted. I needed to buy a hitch as well as pay for my rental. He charged me a flat rate for the U-haul branded hitch which did not match the website price (red flag number 2). I said i wanted to pay by debit and he said his machine wasn't working, ok. Then he told me a total that was way too high. When i asked he said there was a deposit i had to pay (nearly twice the rental price!!! red flag number 3). I needed this to work out so i paid by e-transfer and went on my merry way. Brought it back that evening way before the cutoff time. asked about refund and paperwork and he said paperwork wasn't necessary (red flag number 4) and that my refund would come by cheque. I patiently waited for the check for nearly 3 weeks then contacted u-haul to check on it. Buddy had it marked as a refund in cash. I called him on the phone to give him a chance to make it right and he basically told me it's not his job it's u-hauls. DON'T GO HERE!!!! I reported him for fraud but after reading other reviews I'm not sure how he's still a dealer!
Rochelle B