Gloria was very quick at getting the contract written and let me do the trailer hook-up at the same time.Robert P.
Trailer Rental & Towing in Gatineau, QC at Theo T Mechanic General Inc
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Gatineau, QC J9A1M3
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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HORRIBLE EXPERIENCE! U-Haul should stop doing business with this location immediately. The employee at the front desk had no idea how to complete the rental process and had to talk to someone else on the phone. It took a VERY long time to get the truck. He could not even find the key... The dolly and over half of the blankets requested were not available. The truck was dirty and covered with snow. The tank was barely a quarter full. All in all, an absolutely EXECRABLE service. I don't think I am not going to rent a truck again with U-Haul.JEAN-PHILIPPE L.
Very poor client service experience, overcharged for gas when the vehicle was returned with more fuel than there was when picked up and the representative did not speak French in Gatineau, QC. Very poor service and experience, would not recommend or go back ever!!!Maxime B.
false fee, wrong mileage, fee for clean up of truck, gas level wrong. Needed to contest charges. A real painClaude P.
I booked a 20â€ for this location because it was 5km far from where I live, Uhaul first sent me an email on the day before to say I have to go 35km to pick it up. I proposes to take a 15â€ but on this location. They confirmed I can take it using my phone. I went there at 7am and nothing, someone come at 8h and didnt want to let me take it . I called the customer service and by magic my first order was there a 20â€ truck that you can pick up using your phone, the agent was really nice and re-book it for the 3 time but surprise you can not pick it using the phone. We need to wait for the boss ok. Anyway, the best thing was the last agent that stayed with me for more than an hour until we fixed it. But really deceived by the errors the system did 3 times.Youssef A.
The parking was tiny and had a lot Of vehicles. Was a tight squeeze but was able to get it parked. The people were helpful in directing us on parking it.Lyne D.
Hi, I rent the trailer and I have the issues with the lights, it means the lights not working. When I made the reservation I wanted to have a good service. I was exposed to the risk to have a fine if I got stopped by police. It's truth that they me informed when I took the trailer that issue and they can't give to me in this condition but I accepted because I had already planned something to transport and it was too late for cancel. I expected everting to be fine but SURPRISE. For me it was a bad experience to work with U-HAUL and to pay for a bad service. I expected to this big company to offer me a good service not with the surprise. I'm not happy with your service. I can't say you â€œThank youâ€. ClaudiuClaudiu B.
charge the correct amount to the customer so he doesn't have to call back for a reimbursementVito L.
Super happy with the service from theo mechanic. But not impressed with the service itself from uhaul. Was told wrong information from reps of uhaul and never got my deposit back For me it will be the last time i rent from uhaulGerald O.
Trailer was not ok Dar didn't close once I opened it I ended up using a net made up by ropes to prevent my stuff from falling off And worst is that they knew that the trailer had issues since they told me that several clients had reported the same probelmAndres R.
When i picked up the trailer the back was very hard to shut he had to take a hammer to lick the handle , there was another trailer the same 6x12 in is yard i wanted to take that one cause it seemed in better shape but he didn't want to . So when i brought back the trailer i hade to keep the door open it wouldn't shut . At lees it did shut whit aLot of work whe. I had my stuff in it.Luc B.
I had ordered moving blankets, they did not have the right number ordered, they were all over the garage and in the garage's bathroom, they were wet and not folded. The attendant did not even have the courtesy to help putting them in the truck.Gilles M.
ai jamais eu de facturation ne sais pas combien ai payer pour 2hrs de location 7 octobre aujourdhui ai toujours rien recuMICHEL A.
I would welcome the opportunity to discuss directly with a corporate member of U-Hall Corporation my concerns about the proprietor of the U-Hall pick-up location (Gatineau Quebec)....the manager of the service station was extremely rude and combative....had I not really needed to have the U-Hall truck that day, I would have cancelled my reservation and sought a new one with another rental agency.Brook B.
Staff who served me could not speak French (mandatory in QuÃ©bec). Gas tank was empty and no one explain how gas usage worked. I was charge way to much for gas. Some clothing from a previous rental was still in the truck so I know it was not cleaned before I took the truck. Will never rent again at this location (even from U-Haul)Martin M.
Le responsable pour U-Haul n'Ã©tait pas prÃ©sent lors du dÃ©pÃ´t de camion. Le garage Ã©tait toujours ouvert, mais la personne au comptoir ne se prÃ©occupait du retour. Il a simplement dit de dÃ©placer le camion, car ce n'Ã©tait pas le stationnement pour les retours. J'ai dÃ©placÃ© le camion dans le mÃªme stationnement, mais Un peu Ã l'Ã©cart. Aucun panneau indiquant stationnement pour garage versus stationnement pour retour de camions.Andre P.
The location was 40 minutes late getting my pickup ready, and upon returning it, had me move it twice. After I had already returned the keys to the man inside, staff was rude insisting I must move itMichel C.
When I dropped the equipment. I was charged a cleaning fee. The equipment was as clean as when I piched it up. I had to pay a cleaning fee when I dropped itDavid C.
I ordered blankets online but when I arrived I was told that this location didn't have any. When the guy tried to remove them from my invoice, I was still charged $1 for no blankets. Then when I received my invoice the next day, I was charged for 2 days of rental instead of just one.Lisa R.
I was overcharged, 15 dollars coverage and 10 dollars for a dolly that I didn't get. I'm asking for 25 dollars refund. It's not fair.Oussama T.
Truck had garbage left in it. No parking available on site and closest street parking is 2 blocks away.Malcolm O.
Contract no. 24246874 I reserved a truck at this location because it was the closest to our apartment. I simply needed one for 4 hours in order to pick up a couch, a cabinet and a few things from a family member not far away who was getting rid of them. I reserved it for 10am, the person in charge of the U-Haul portion of their business arrived late so we officially got the keys at around 10:20am or so. I simply did 10 miles, brought it back with a full tank and dropped the keys off at exactly 2pm. The same person from the morning told me to simply leave the keys on the counter which I found odd because he did not take the time to check anything with me after I returned it. Looking at my receipt that I received via email many hours later, I see that I was charged double because it indicates that I checked out the truck at 5:56pm which just so happens to be after this mechanic's closing hours (5pm Saturday). I sent two emails to the address indicated to contact in the email containing the receipt 849004_AFM@uhaul.com and never got a reply. Filed a complaint via U-Haul website and received a brief apology email and a partial refund of $50.79 which, when i try to do the math, does not seem to fully cover the overcharge by a few dollars... but I'm fed up with this now, at least most of the overcharge will be refunded. The truck was in decent shape and served me well. This is the first time I have a bad experience with U-Haul and it is solely due to that specific location. I will continue to use your services, just not at this location as I do not trust it. Thank youMaxime G.
The mechanic didn't seem to know what he was doing exactly. He didn't even check the hitch. We had rented a trailer before so we knew how to do it, but he didn't really offer to do it unless we didn't know how. He also took a lot of time before serving us when I got there. the location also isn't the easiest place to manoeuvre around. The mechanic was friendly but it wouldn't be very welcoming for someone who is new at renting a truck or trailer.Nancy C.
It has been my second lease and at every occasion the pickup were terrible, price were different from the booking price. Employee had no capability to fix the situation.Jean-Philippe M.
I drop the truck in Niagara Falls on Kent avenue, the address written here is not correct, than my review may not be accurate!Ana Maria Z.