Horible service from depanneur du Dome. Was charged 10$ to park my car for the rental time, which my friend was charged 5$ a month before. Mind you this also had to be paid to the store and not on my location. Truck box was not cleaned in between rentals. No windshield washer. Barely any gas in the truck to start with. Specifically told the cashier before leasing that I would be using a card for the hold but another for the paiement and was told that was alright. Get back to the store at 5h45 for a different cashier to tell us he can not take paiement before 7pm because he does not have the password for the computer. Specifically told him that I would call at 7pm to make paiement by phone and to not charge the card on file which he agreed to. Call store at 7pm. 4 times before anyone answers and the clerk says that the card has already been charged.. Overall disaster.
Samuel L
Depanneur Du Dome
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gatineau, QC J8Z2B3
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Customer Reviews
- 2.5 Average Customer Rating
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Upon arrival, I had to shovel the snow around the truck otherwise I would not have been able to back out. The truck cabin also smelled very bad.
Paul SAll good
Caroline NDes frais de nettoyage ont été appliqués sans mon consentement sur la facture??? A l’origine de la réservation, rien n’était mentionné à propos de frais de nettoyage… pourquoi??? stephgod27@gmail.com
Stephane GMy original reservation was at the Jean proulx location. When what I wanted wasn't available I was supposed to get a phone call to assist me with finding a location that had what I wanted....no one ever called. When I went to the original location they were able to assist me by finding a nearby location that had what we needed.
Elena K