these guys are JERKS - they overcharged me because they had problems ringing up and then when I returned my van at 3 pm they were to busy to check me in..they asked me to leave keys in the ignition and i took video w time stamp of the van and when i turned in at 3pmmary J.
Trailer Rental & Towing in Garden Grove, CA at Santa Grove Self Storage LP
(Distribuidor de U-Haul del vecindario)
Garden Grove, CA 92843
(Euclid and Newhope)
Services at this Location:
- Lun. - sáb.: 9 a. m. - 5:30 p. m.
- Dom.: 10:30 a. m. - 4:30 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Garden Grove, CA 92843
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 3.0 Average Customer Rating
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Your valuable feedback will help us serve you better.
Great sub dealer, but Uhaul customer service is a dumpster fire put out in manure.RYAN G.
Not rent to stoners. Not their fault, but You can't get the smell out!DANIEL K.
I rental your truck only 5 hours return same day at 4:00 pm .. why charge moreQUANG N.
Very bad experience at this location. Book the pickup truck and don't have when I came even though I was promised $50 equipment guaranteed. I have to cancel the reservation myself without any support. I rebooked the difference truck I have the new bill with 40 miles difference than I recorded. I have charged extra $40. I called customer service the lady told me it my fault but it's not.Phillip N.
The customer service was excellent. The only thing I did not like is when the person processed our papers, he said that we can call the 1800 number of UHaul to change the drop off location of our truck. He processed our drop off on the same location but stated we can call the number to change it. When we called, the representative stated that we can not change the drop off location once it has been processed. We ended up paying more because of the mileage we used. Had we known, we could have picked a much closes Uhaul to our place to save milage. It kinda felt like we were deceived.Taugan K.
Not let people in the building without a mask.ANNAMARIA M.
The van is clean but its performance is not good enough. Check engine light was on. Brake pedal is too high. A part of Right mirror was covered by interior dashboard. Ceiling of the bed is low, my head hit the edge of the ceiling 3 times. Not reallg happy with this van and definitely not using it againRYAN D.
I specifically rented the larger truck because i needed a 3 seater. The truck was only a 2 seater. I would like a refund of twenty cents per mile for using the larger truck. Thank youAnnette K.
Everthings is fine and flexibleArturo L.
Customer service was Great.George M.
needs better customer service, guy staff was rude.Gabriel O.
The customer service was so bad that I have ever seen. At first, the lady gave me the wrong key that show bad organization Second, she checked gas tank that showed half tank only but she changed the key and it showed 3/4 gas tank is it cheating? Third, she kick me out of the office and said that I do not want you come back? For me, the U Haul take many years to build the business and hire the wrong personPhong N.
Gina, at Santa Storage was outstanding. She answered every question with great knowledge and expertise. She had a great attitude on a very busy Saturday. Gina was a pleasure to deal with.Ventura G.
Nice folks, accommodating and professional.Charles G.
This is nothing to do with this location. When I make a reservation over the phone, customer rep booked at Santa Ana location, though it is far from my location due to truck availability. When I arrived at the location, I was told no truck was available. Then, after wasting 20 minuets here, I was told to go to Garden Grove location. Not only wasting over one hour to drive back and forth, but also wasting mileage U-Haul charged me due to way far from my location. Also, I was told by customer rep that Cargo van and 10' truck is same price, but actually 10' truck is more expensive on mileage. Very disappointing.Toru H.
Great customer service, the guy at the desk Fransico, had everything ready to go when I arrived, quick check in & quick check out when returning the truck. Will be my go to place when needing a uhaul.BRIAN M.
Kevin was very nice and took good care of me with my rental van and my storage unit. I can not believe that someone called him a racist in a previous review. That person must have had some serious anger issues cause he was nothing but professional. Thank You Kevin for all your help.Chung N.
I have rented from U Haul on many occasions, in the past. By far this was the worst experience I've ever had. The manager Kevin was hostile, unprofessional and discriminating! He screamed and yelled at me in the most abusive way! I will most definitely in form as many people as possible to never use u haul and inform anybody and everybody that that manger was a discriminating racist! In addition, the truck I rented was extremely dirty and had the smell of death, literally! It was a biohazard! The smell was disgusting, rancid and made me sick to my stomach! The most horrific experience ever! It is my civic duty to inform the public of my horrific experience. BBB, Consumer Affairs, Yelp, GoogleEmilio C.
Need some strap for hold the equipment insidetony B.
It was a new van and had no problems at all. The key drop off bin worked very well for after hours drop off. Thanks!Gerald L.
They only let us rent it for 8 hoursChandra C.
Charge you for gas even after you replace it. Don't go here!Michael A.
Charged to much for gasTruong L.
The employee that helped me charged me for an extra day. I am going to dispute this charge. U haul need to hire truthful and responsible employees.MATTHEW D.