Honestly, I was pretty disappointed with this van rental, which is a bummer since it's conveniently located where I currently spend almost $500/month for storage units. I was hoping to make use of the service more often going forward... For a van that barely had 5,000 miles on it, it seemed like it was in need of some maintenance. I had to put 20 psi of air in a few of the tires, twice, since it was a four-day rental. This took some time and I was already on a tight schedule. I also had to use my shop vac to clean out the van in my driveway before loading up since there was loose dirt and some stones in the cargo area (the seats needed it, too). Finally, as I was about to hit the road, I noticed a large oil leak had happened overnight on my newly paved driveway. A price adjustment would certainly be appreciated, especially since the rental cost me almost $500 +gas. Thanks, Jeff
Jeff C
Northway Exit 16 Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gansevoort, NY 12831
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Ofcourse, very exellent service
Chhiring LDan was extremely helpful
Steve PWasn't happy being double charged due to uhaul employees not doing there job. Paid for a truck and went to get the key and there was no key so had to call and explain and was given another truck but charged again. Still waiting to see if I get my money back.
damion mNo I would not recommend this location to a friend as when I got there during normal business hours the front office was closed a sign was hanging on the front door that said will be back at 2:30 and even at 2:30 no one returned to the office to assist anybody it was very unprofessional and unlike anything I’ve ever experienced with U-Haul before I will never recommend exit 16 U-Haul to anyone and I will never do business with exit 16 ever again unfortunately I also locked my phone in the The U-Haul and had already put the key in the dropbox and because there was no one at this location I had to wait hours for someone to come back who never came back and had to call you people a second time to finally get somebody to show up to assist me with unlocking the U-Haul so I can get my phone then I was also told because of my inconvenience in the passenger side rear tire that I was going to receive a discount on being low on gas and a little over on miles I was told it would be around $85 and now you people are trying to charge me 130 something dollars this experience with U-Haul was so unprofessional from start to finish I’ve never experienced a problem with U-Haul ever before but maybe I need to start thinking about using a different moving service in the future the vehicle was poorly maintained in the drop off location was unprofessional and unacceptable for a business when there is a specific drop off time for your vehicles not to have somebody at your location to assist somebody is ridiculous and unprofessional
isahiah C