The truck was ok. There was seasonal dirt and it smelled but overall it was fine. We had a terrible experience when dropping off the truck. We completed the online drop off process as instructed on the app and when my partner went to the drop box to put the keys inside, the manager of the motel stepped outside and questioned him about why we were taking photos as if we did something wrong. He tried to explain that this is what we needed to do per the app but she responded in a very rude way that she doesn't know about the app because she manages the hotel. He stepped inside to get her business card so we could lodge a complaint and she grabbed his arm and pulled away all of the items that were on the desk including her business cards. She was so nasty towards him. We already were having a stressful weekend with moving and being treated this way is just totally unacceptable. We both called uhaul to make formal complaints and I am awaiting a phone call from the area manager. We will be asking for a refund and apology from this woman.Cheryl S.
Grant Hills Motel
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Galena, IL 61036
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Picked U-Haul up at 1/2 a tank, paperwork said 3/4. 0/10 will not use U-Haul again.Mikayla P.
This is the second time I have used this location. Excellent, personable, serviceBrad L P.
We have rented equipment here on multiple occasions and have always been pleased...fast, efficient and courteous service at the desk and comfortable and very clean and well-maintained equipment.Melinda D.
Not so sure why my bill was nearly $90 for a $19.99 rental, I did not go over my milage and had it returned by the time period given. Just was a little expensive I thought.Dane B.