The location was NOT opened as their hours suggested. I waited for some time before finally calling them and was told to leave unit . That made me feel uneasy as my closure was left to chance. Overall , they did return it and all was well. Just have your staff there as hours suggest.
Gordon P
TAG Autosports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fredericksburg, VA 22407
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Customer Reviews
- 4.0 Average Customer Rating
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One of the best U-Haul experiences to date and I use them almost every year. Very helpful and friendly.
Matthew KThey were incredible. We were in a tight spot and they really came through for us. Whenever I need to rent a UHaul going forward I'm going there. Highly recommend!
Nicholas HI made the reservation on line. I did not want to pre-complete the pickup process. I did not want to use my phone for the pickup. Nothing was mentioned about a lockbox or code, that the local agent could not access nor provide. In the end, two hours was wasted going back and forth between customer services agents who did not speak English, with emails, texting, handing phone to others and three ways calls, sending personal info to email, between agents and phones. At one point, told that our call would be returned in 24 hours!! I returned the vehicle the next day, but still was charged for four days. I will not be renting U-Haul again.
Edwin BVery nice couple running the place. Love working with local business. Easy in and out. Nice equipment, great experience!!
Don V