Extremely rude store owners. They towed my personal vehicle and the owner of the store personally cussed me out repetitively and told me to go â€œf**k myselfâ€ when I asked for help for the $250 fee to unhook my towed truck. They then upcharged me for gas whenever I got gas prior to arriving to the drop off location. They should not be in business and are incredibly rude people, will take advantage of anyone they can.Andy O.
Behind the Bluffs
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Fenton, MO 63026
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There was NO ONE at the location. It's a convenience store/junkyard/usually drop-off. Doors were unlocked, store open and unattended, no electricity, sign on door stated a breaker problem. We searched the grounds for an attendant and found no one. Luckily we still had the text message for instructions to self drop off, it worked out, but not good business practice.LISA S.
Absolutely the best customer service.Barbara T.
Truck not available at pick up. Had to drive to another location.Jennifer C.
I had to manually drop off the truck because the workers locked the doors during normal business hours. They said that one of the staff was not feeling well but the store was in terrible condition and had a group of people outside plying loud music and looked rough. I would NOT recommend this location to anyone and was not happy I was not offered any help by an employee. Only the group of people outside talked to me and they didn't even work there.Broc L.