I booked a truck for a couple of hours to move my 88 year old mother into a room in an ALF. The person said it would be $39.95, I asked, is that it?" He said, "Yes, that's the price, $39.95". Someone came in off the street looking for a truck. The dealer assumed it was me and gave them my reserved vehicle. Note the home address, email and pick up date are all wrong. Thankfully, he paid with his own credit card so at least mine wasn't charged. I was billed $73.50. When I called to ask why, someone in California answered the customer service line and pretended to solve my problem by saying that he was revising the bill down to $40 and that the refund would show up on my credit card within 3-5 days. He sounded legit so, foolishly, I didn't demand a case or conf #. Turns out he lied. No refund was issued. I have tried repeatedly to speak to Christian, the local supervisor for Lake City, FL. He applied a refund, but gave it to the guy who grabbed my truck. He refused to believe me, saying he would check phone records. I said, "please do". That was weeks ago - no response since. I feel like I've been misinformed, then brushed off. Never again. I will be reviewing your practices and behaviors on all the review sites, starting with Google. People should know how you treat your "customers".
stephen a
Custom Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake City, FL 32055
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service
Luis CThe place I picked it up at was really far from me. Staff was helpful. I turned in my vehicle 1 day early. No refund was given and no refund for extra fuel in the vehicle.
KAREN WNothing. This location was outstanding. My first time renting a Uhaul ever and I was very please at how smoothly the whole process went. From start to finish it made my stressful moving day so much better. Will definitely recommend. The location I picked up and dropped off from were amazing. It couldn’t have been a better process. I would make no changes in anything.
Lamanda SN/A
shana r