Not really a Uhual rental location. More of a drop off or pick up location.Gustavo V.
Trailer Rental & Towing in Eureka, CA at The Lube Rack
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Eureka, CA 95501
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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Truck wasn't clean when I got it yet I was charged 25.00 cleaning fee when I returned it, in same condition only dirtier due to fire soot (natural disaster). I had a Drs appt to get to and didn't want to deal with the charges at the timeJune F.
When I arrived, I was instructed to complete the check out procedure online. When I completed the online forms, it said to show the screen to the Uhaul representative and get the ignition key. The Lube Rack representative said I was suppose to get a code. The online chat assistant said there was no code for the Uhaul and rep was suppose to give it to me. The rep informed me he had the code but refused to provide it since Uhaul had not given it to me. I left for the main Uhaul store where I received a message from online assistants and retrieved a phone number. I called and she provided several codes for the truck. I returned to the lube rack and entered the 4 digit code on the pad lock sealing the rear door. Once open, there was no ignition key in the back compartment as I was previously informed. I told reps at Lube rack and they had no idea where key was. I called the number once again and gained access to the only other truck that had only 50 miles left in the fuel tank, well below quarter of a tank. It took nearly two hour to acquire the Reserved Uhaul truck. Very disappointed in this process.Phillip P.
I rented a truck and had it from 5:30PM-10:30PM. I drove the vehicle a total of 14 miles and was charged for 1376 miles!!! The amount charged to my card was $1674, I called to dispute the charge and was told it would take 3 days to be reviewed. That is an unacceptable time frame to have such a huge error resolved.Chyann M.
Truck was mostly clean. Found a pair of prescription glasses. Left them in the glove box. Had an issue with the website while filling out information during pick up but was resolved with a call to uhaul.Charity F.
Loved that we could do everything without any contact during this crazy pandemic!!!Jason R.
The only thing I did not like is that I was unable to talk to someone, and possibly get a smaller truck as I realized that it was a bit bigger than I thought.Danette K.
Could not have been better!!WILLIAM V.
Excellent customer service. Rick went beyond the norm to provide excellent service and support for my rental. I have had great experience with U-Haul in the past, but service on this rental was extraordinary. I can not thank service at the Lube Rack in Eureka, CA enough.Ken P.
Friendly and quick serviceEric N.
Make sure the lights work.WAYNE S.
I rent from this location because of the quality of service. I don't have to wait beyond getting the rental agreement prepared. First rate.ERIN W.
Complete opposite fro. Pick up, great service and easy to drop off. Better then local uhaul which is just to busy.Douglas P.
The Lube Rack employee arrived 10 minutes late - unacceptable. I paid for blankets as part of the rental agreement but they were not in the truck. I had to go back to the Lube Rack and get a refund after the move was completed.Paul W.
I was very pleased with the service I received at the Lube Rack. The facility as well as the truck I rented was very clean.troy G.
I rent from this location periodically. I get out quickly. The vehicle is ready to go and they are pleasant to deal with. Next time I need a truck in Eureka, this is where I will go.ERIN W.
Very convenient and friendly service.Perry P.
Not much to improve on. When I try to rent from the Jacobs Avenue location with a reservation time, I can wait over an hour before being served. At the Lube Rack I am in and out within 15 minutes.ERIN W.
Great friendly staff. Amazing customer service.JERICO P.
Have the employee give a walk through of the truck. Give a quick tutorial on all the gadgets and features of the vehicle.Jesse V.
It's hard to think of a way my experience could have been improved. Evan is gifted in customer service, from the way he went out of his way to rent a 17-foot van to me ( a first for this location!) to accommodating my other needs, he gets an A+. In addition, he has a friendly, professional and sincere voice that made my experience tops!Christine E.
They were professional and helpful.I wish I knew of the lube rack sooner.The staff at the Jacobs Ave store could use a lesson from the Lube Rack.Without a doubt this is where I will go for ALL my Ursula needs.Melene D.
These guys are great! Very helpful, easy rental.ASTRID D.
Very helpful man named Ted! :) Thank you!Cortney K.
Lot too small, difficult to access. We had to drop everything and go buy an adapter. I thought it would have been nice to have let me know ahead of time. The employee was late getting to work and hunting down the adapter through us off scheduleStuart R.