I was charged for 6 gallons of fuel when I had put 6 gallon in the truck. I had driven 64 miles so 12 gallon was not needed to replenish what was used. I am not happy with the service.
Ben D.
Chevron Opelika
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Opelika, AL 36801
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Customer Reviews
- 2.5 Average Customer Rating
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Please have items that are available on the site to book available at the location. I think a secret shopper type program would address these in-the-field issues that customers face.
Charles B.Didn't read my request for a motorcycle trailer. Tried to give me the other trailer. Once problem was identified, he told me to go ahead and take the motorcycle trailer and he would fix the issue with u-haul; however, upon turn-in, it was evident he did not rectify the issue. The turn-in location had to fix his problem for him. Also, I had to wait an additional 10 minutes while his phone charged so he could look my reservation up for the rental. On another note not related to this pick-up location, u-haul needs to keep updated on current and past u-haul vendors. My initial reservation was for a location that changed ownership four months prior to this reservation, but it still shows up as a viable place to rent from. If I hadn't called a week prior to my pick-up, I would've had to completely cancel the reservation and be $h!T out of luck. Update your stuff u-haul!! Completely unsatisfactory.
Bryan B.Train the employees how to log in returns; make sure they put the uhauls in as being returned before renting them back out
JOYE M.I went to a uhaul location but they didn't hv anything available but sent me to this location and the cashier had to call the owner and I received a paper of price from other location never told that I'd be charged $60 instead of the $31 on paper...once I asked about this he said once trailer is returned I would receive my money back and that was Saturday and it is now Wednesday still no refund...but b4 I left I noticed the tire was extremely low too low to leave which could result in a accident and so I went back in the store told the young lady and she called the guy back he said for me to pay for the pair and just call the number on the airline to get my money back...like I hv to pay to rent and air...poor very poor service I said...and I thought that would be the end until the next morning...tire was low again and so I had to go to the nearest store to plc air in the tire again...so now that's $4 for air that I'm pissed about because I hv no job and hv not started my new job yet and its costing me money...so return the trailer and she called the guy back and I tell them I had to put more air in the tire it was a danger and he said we just provide the services you hv to make a claim with uhaul...welp I don't think I'll ever go to another unauthorized location again...horrible customer service...horrible experience...but I returned the truck back in b4 time and I hv not received a confirmation or anything they just said I was good...and if you need to know the trailer was 6575A to chk that tire has a leak and it could be from the 2×4 that has nails in it to keep it from rolling...I might be a female but um not dumb
Patrice H.