Prior to picking up the vehicle at this location my pick up location changed 4xtimes. This location was my last option for 15 ft truck. Did not receive my requested hand truck or furniture blankets from original online order. While enroute to Atlanta area to pick up truck received call of the changed location an hour out from arrival. When dispatch changed my pick up after arriving area, i was sent to a location that would not rent me the truck for one-way per my original order, had to drive to the final pick location, referenced in rating. Truck had 12 miles left to empty on gauge, but was not the indicated over one-quarter tank. In my 40 years of renting from UHAUL, of which has been while serving 34 years as Air Force Member, I have never been disappointed until this last trip. My frustration with UHAUL was compounded since the purpose of my trip was to relocate my very Senior elderly parents which i used the truck to move them from Assisted Living Home in Tucker,GA to our home in Chattanooga. I hope that my feedback, can aide in emphasizing excellent customer service today which was once paramount to UHaul's past outstanding service. If there was a shining light: I would commend the owner at the pick location in Lithonia as polite and courteous. Respectfully, Ron Chastain
Ronald Chastain
Bellas Smohooka Spot Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lithonia, GA 30058
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Customer Reviews
- 2.5 Average Customer Rating
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Worn out truck rented from a bong store and then holding me responsible for 125000 of truck abuse
Scott LaddIt worked. The equipment was dirty with brake fluid in evidence on the equipment. The trailer was in a difficult to access location.
Theodore Evans