Truck was double booked .. huge hasslePaul E.
Trailer Rental & Towing in Elgin, IL at Jam Automotive
(Distribuidor de U-Haul del vecindario)
Elgin, IL 60123
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 4 p. m.
- Sáb.: 10 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
- habla español
Alquileres locales para mudanzas de ida o en la ciudad en Elgin, IL 60123
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
We have the largest selection in the industry!
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
The only bad thing is that they add you the $14.00 insurance coverage without asking you. Very upsetting and when you complaint to uhaul about it they only return me the money once but not the second time. I didn't even know I had insurance and I feel they should start asking if you want it.YESENIA O.
Easy and well maintained. Equipment was excellent and the pickup/return couldn't have been better. Great job!JAMES H.
Picking up and returning the truck was a NIGHTMARE! JAM AUTO was very rude and didn't seem to know what they were doing! I opted for the online process because the last time I used it(through CHADS TOWING), it was a breeze! For whatever reason, JAM AUTO, called me with an attitude claiming that they needed my credit card information to rent the truck, in which I had already provided online and it was accepted!(I'm now awaiting a double charge on my account) When I got there, the keys were under the floor mat because they had left for the day! She told me on the phone that isn't was Friday and they wanted to leave early for the day and did not want to wait for me because I was running less than ten minutes behind because I had to pick my son up from the PHP program at the hospital and got stuck in bad traffic on the way because of an accident. When I returned the truck after hours, they didn't have the return sticker posted in their window to scan or a drop box for the keys! We had to wait almost 40 minutes to get ahold of a UHAUL representative on the phone to figure out what we were to do! Although the UHAUL representative was very friendly, I am upset that we didn't get any type of compensation for the inconvenience! It had been a long day! We we're moving furniture as a two man team for hours! We were tired(after working out 9-5 already!) **"WE FINISHED EARLY AND WEEE WANTED TO GO HOME FOR THE DAY!"**I've used UHAUL several times, and this is the very first time that I've had an issue! I feel there was a lot of unprofessionalism and neglect on the behalf of JAM AUTO. They are not helping the UHAUL brand make a good name for itself. It's a good thing that I have been a long term customer and am not a first timer...That may have affected my opinion on the UHAUL brand...Jessica C.
Says it has after hours drop off but does notdustin G.
Great experience. Thank youJohn E.
Very accommodating and easy to work with.Lyric D.
I paid for dollies and furniture pads and did not receive them. The lady that called me, Anna, was pretty rude on the phone as well.Christine B.
She didn't know anything about the insurance, took forever to file the claim, charged me $28 for an extra day, & I still haven't heardLinda B.
This was most worst experience of renting a Uhaul from a dealer that I have ever endured . This place was by far very yet very unprofessional.... I encountered such horrible stress with this dealer I would never recommend them to anyone who is looking to rent a Uhaul!!! Go to another dealer in the area, Save yourself from unnecessary stress!!!!??Linda P.
The location was a 40 minute drive from where I had hoped to pick up the 10' truck due to availability. Not a deal breaker by any means as I was glad to have the truck, just would have been better if the truck were available locally.john K.
Charge the customer the same day or within that first week of it being returned. NOT TWO MONTHS LATER.Harlen C.
They are awesome and do it great, if only they had more trucks and trailers, it would be even betterDAVE J.
Just had to be rescheduled 3 times/ cancelled the 15ft uhaul and on the Times was 12 hours before the pick up timePalmer S.
Approval of s driver should be done prior to them getting there if you sometimes experience long wait times. I waited in an empty parking lot by myself for 25 during this process and 20 minutes of that was me waiting to be an approved driver. It wouldn't let me start this process until my GPS showed I was at the location. It was not an area I wanted to be standing in alone for something that could of been avoided.Jennifer B.
Communication between sites. One location messed up my order and the it took the other site over an hour to get my request completed.david A.
I reserved my reservations on line at the location in Streamwood on Rt20 This is the second time Uhaul had baited and switched my reservation this will never happen again.!!!!!!!! If the item I'm renting is not available st the location I request and the stupidity of corporate management won't let choose where I pick up the rental I will never give Uhaul my business ever again The Stupidity of corporate manger is s fucking joke Regards Bruce WingetBruce W.
I was charged for equipment dolly that was never in the truck. I notified jams twice and was told I would be refunded. I have not received my refund. ITheodore B.
Thank You , great costumer service ...anna M.
THE FRONT DESK TOOK CARE OF ME RIGT AWAY ..DID NOT HAVE TO WAIT â€¦ WILL BE BACK. THANK YOUJOHN F.
I was promised 2 furniture dolly's. I even confirmed that they were there before picking up my truck and they were not there. The u-haul app was having so many issues that I couldn't use it to pick up my truck so THANKFULLY one of the employees at the location hadn't left and was able to give me my truck. It was a nightmare.Diana H.
They need more people who know how to operate the front desk. The one woman called me from home because she was sick and kindly gave me instructions for doing everything online. She gave me get home number so I wouldn't lose my truck! She was great, but the other people there have no clue what's going on!Valencia H.
when i arrive it was just a small sign of uhual the guy inside connect me to a person on the phone that took 20 minutes to get me the dolly when i finally got ready he just walk me out i had to move my own car i had to chain it right becouse he didnt want to under my truck the safe chain wasn't on the right way i had to drive alway to my destination without break signals or any becuse he said it didn't have where to conect it and when i went under to check where to conect them he left and i left the place whi out break lights or signalsmarco S.
My husband and I just moved in September and used used U Haul for all of our moving we rented the big truck twice and a small truck and three trailers when I went yesterday I asked for a discount of some source but they never when attempted to look into it for me when you have loyal customers I think they deserve a discount. I looked for one but could find one. I did say they could look up in the computer and see that we had rented all those trucks and trailers. John and Lucinda KlineLucinda K.
After hours drop off, the person was helpful on the phone.joe C.