The online pick up process was confusing and burdensome. We pre checked in days before our scheduled pick up, only to get to the location and have to do it all over again. However, the app was glitchy and wouldn't work. We were told by the chat customer service we had to add two new emergency contacts but they refused to provide clarifying information on exactly how to do that. We finally figured it out, but couldn't get the lock for the key open. When we tried to call customer service we were told it was a 30 min wait. We finally got the key free from the lock about 45 min after our pick up time. Drop off wasn't easier. The app continues to be glitchy, but had no problem charging me. It pushed me out of the app before I was done taking photos and co firming my location, and then wouldn't let me back into my reservation to complete it.
Andrew P
Comics And Collectibles
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in East Hartford, CT 06118
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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I did not receive the truck because they listed the wrong business hours. I was assured by customer service that I would not be charged for the truck. Three weeks later, I received an invoice which someone had falsely signed my name on claiming I drove the truck 0.6 miles. Then a charge showed up on my card. Moving is already stressful enough without having to deal with this nonsense.
Audrey WPicking up the truck took almost an hour. No WiFi, bad reception. It wouldn’t recognize our location. We paid for 4 hours. Lost an hour trying to pick up the truck. I will NEVER use UHaul again. It was a terrible experience. I was paying movers while we couldn’t get the truck. Multiple calls and chats to support. They we supposed to call us back and never did.
Adam C