Give a better location description, have truck ready and clean when client arrives. This looks to be their side job, It doesn't look like they care much about it and should probably not have a uhaul side business. VERY DISAPPOINTING. My experience with renting the uhaul in Killeen was great and when I dropped it off, wish the pick up could of also been the same.
Michelle R
B&W Commercial Contractors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Duncan, AZ 85534
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Customer Reviews
- 3.0 Average Customer Rating
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The trailer worked out great!! No problems The service at BW was excellent! Great service
WILLIAM SMaybe you should.. I don’t know.. get a key pickup box outside the location for the 24/7 pick up customers. Instead of telling customers and advertising the pick up box. Also.. do not assign customers a out of order broken down truck, I waited 2 hours just trying to figure out why my truck had flat tires and a broken cabin. Also.. if the location is out of furniture pads you should make that known!!
Jaeden MThe tow dolly is not recommended for certain cars. The front bumper on my 2015 hyundai sonata hybrid was damaged due to its factory low clearance height. Use an auto transport, it didn't damage my car the last time I towed it.
Stephen GFirst off, the location was supposed to be Safford - not Duncan a 45 minute drive away. Secondly, this contractor was locked out of the Uhaul computer so we HAD to log-in on the app. Thirdly, the app didn't ask for payment so contractor had to call the Uhaul traffic person-who I had to read the credit card number to 5 times before she got it right. Fourthly, I ordered on-line: 6 pads, a dollie for boxes and a furniture dollie. NONE of it was at this location OR supplied with the truck. The ONLY thing Uhaul got right on this order was the truck and it was in excellent condition. If you live in Graham County, south of city of Safford proper, expect a nightmare when dealing with Uhaul. Though the staff are nice, the incompetency is inexcusable.
Jordan V