He didn't inform me of the change - my original reservation was to return it to another location. He made it to return to him and didn't tell me I basically have no mileage. I was charged 155 and then an additional 132 because of him. I will never use uhaul again.Tiffany L.
Trailer Rental & Towing in Duluth, GA at Best Value Auto Choice
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Duluth, GA 30096
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
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The van was dirty inside and out. The self-checkout process was difficult to understand, but I was able to get someone on the phone to assist with checkout.Lonnie S.
They tried to over charge us by $242 bucks! My credit card is locked and will not be getting paid till I am told why my rental rate went up by 242 bucks!MARC C.
I was told by a representative that I had 24 hrs to drop off the uhaul truck without being charged extra however I was charged a $20 after service fee. I also filled up the gas tank and made sure it was fu before returning but was charged a fuel fee of $12. This could have been better explained. I will not be renting againAline G.
Small parking lotROBERT L.
I would appreciate uhaul not changing my pickup location the morning of my registration. I had to drive out of my way to go to a different location. I would also like it if the mirrors were more easily adjustable as that was a concern while driving. I also do not understand why I was under review for pickup right before I did my pickup as that added stress to an already stressful situation.Travis J.
Prevent them from stealing from the customers, if you can. They switched the return date to extort money from the customers. The 24/7 return policy is a scheme to rip off customers.Arka P.
The operator at the location was difficult to reach to process my rental. He was not on site, had to call him to complete the rental. Did not process my return until the day after the equipment was returned. Kept the equipment in a muddled area and I, the customer, had to completely hookup myself.Andrew A.
The owner/manager was very friendly, accommodating. I was very pleased with the level of customer service. Have a great day!Karla D.
Stood there for about 5 minutes before he decided to tell me he'll process my return in about 10 minutes and I would get a email. But never got any notification until the next day around 4:30 after I called customer service early the following day.KEVIN W.
Excellent! The cargo van was clean and functioning well! Will rent here again in the future!Wen Y.
I was incorrectly charged 15 for safe coverage even though I didn't take anySaith Kumar G.
Frank was very helpful THANK YOUMike H.
It may help if they inform customers beforehand that this is a self help site with no staff on the premises. The owner (Frank) was very friendly & helpful over the phone though.Daniel L.
This was the easiest pickup ever. Had it done in less than five minutes! TerrificBruce G.
Great customer service i recommend this location Ay moving company LLC www.Aymoving.com WaleADEWALE Y.
Of all the times I've had to rent a Uhaul, this was the best experience. Thank you!Kirsten B.
Truck was extremely dirty inside and outside and left red clay marks on some of my furniture. Highly disappointing.Kelsey S.
The company explain it to you and help you connect the trailer. Plus overcharging me for 45 minutes.CAMERON R.
Easy pick up and drop off .MONTSERRAT F.
Good jobvishvabandhu N.
This was an after hour /weekend rental so location was closed. The issue we had was with Uhaul App/website. It took us 1 hr to pick up the truck via phone and another 1 hr to return the truck. I will definitely pick a different company next time. To top our experience, someone took our truck and ended up with a smaller truck for the price of the bigger version.Chris B.
The smoothest part of my movePamela R.
I had a very negative experience with this location. My recommendation is to avoid it because the owner doesn't care about customers and not paying attention to details. This is a small u-haul location with a limited number of trucks and utilities. The owner of this place, Frank, was very friendly when I was booking the truck to go one way from Duluth to Atlanta. I asked if he can have a furniture dolly ready for me when I am going to come to pick up the truck, and I explained to him that this is very important for me, and I can't move if I don't have the dolly. Frank said not to worry and he can get it for me, no problem. When I came to pick up the truck, the dolly wasn't there! Frank said I can get it down at the other big u-haul location which was a good 15 mins away from where I was picking up the truck. I had no choice but to go to that location because I needed the dolly. When I arrived, there was no dolly either because everything was rented out! I had to spend good 30 minutes trying to convince the lady to rent me the only dolly left for sale with a condition to bring it back to this location. I had to agree because I had no choice. In addition to issues with a dolly, u-hail had issues with the system that day. Nobody could insert customer information into the system. Frank spent an hour trying to put my info into the system and to give me the truck. Instead of writing my info down and dealing with technical issues later, he kept me in the office waiting. Later that day when I was dealing with moving, he called me two times because he forgot my credit card. Frank said that he will give me a discount for my troubles but, in the end, he charged me a regular price. Finally, when the system went back up, three days later he started a brand new order and inserted my information without informing me or the place where I was going that he is doing it. This created an issue at the destination location and they charged me a late fee of $170 because they had no idea that this transaction was for the previous date. So I had to call Frank which very coldly told me that it is my responsibility to call customer service and start a dispute with the destination location. All of it could have been easily avoided if Frank did what he was supposed to do and actually cared about the customer and was trying to help instead of finding somebody else to blame. My advice: avoid this location and save yourself from unnecessary problems.arcadiy M.
Tell them to drop at another location.Masato J.