Truck was excellent, all the way around!! Service was great too-
dave hodgin
Piston Thrift Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dickson, TN 37055
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The people are very friendly and helpful but the store is very very dirty and smells horrific. Not a good look for U-Haul.
Charles BaggettClean up front office. Make store look more professional and presentable.
alex estepVery nice and helpful
Mark gourneauI had issues with my equipment and was told my rental would be extended for no charge, after I had to wait over 2 hours for roadside service to arrive because U-Haul dispatched a towing company 1 hour and 45 minutes away, even though I was only a few minutes from a small town which my insurance company dispatched a tow for for my personal vehicle, because U-Haul wouldn’t tow my vehicle with their company. U-haul also wanted to take the loaded trailer almost 75 miles away from where I was instead of 15 miles to my house so I could empty it. Then Instead of being charged 2 days as expected due to the problems, I was charged for a 7 day rental. I was told several times I would be not be charged the extra days and that U haul would work with me, just to keep them in the loop regard repairs. I ended up disputing this and was told somebody would call me within 72 hours. Nobody called. I called back and was told my dispute was denied. I asked for someone else to talk to and requested the recorded calls be replayed in which I was told I would not be charged and was still told I would have to pay for the extra days. Very poor customer service and false promises made. Will not use again or recommend if at all possible. I have been a loyal customer and rented several times and still feel very wronged with no satisfactory attempts to resolve the issue.
William Pickett