The website, mobile app was cumbersome to take photos and then need 4 forms of proof of identity. It should be a simple - first time you visit a location with your account - show your Drivers license and be validated in the system.Kevin A.
R Leo Automotive
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Delta, BC V4C2S3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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â€œGuaranteedâ€œ truck at reasonable pick up location was â€œnot returnedâ€œ by previous client, so a 2nd â€œguaranteedâ€œ truck was at a far less reasonable pick up location. That kind of issue causes headaches where there doesn't have to be. Otherwise, everything went well.D Roger L.
Very small and unmanaged location. Its basically a mechanic shop doing Uhual. They didn't care much about the customer or uhaul as their main business was car repairs. One way rental in Canada is very painful. I had to drive 35 km from my house to pick up the rental. This is absolutely not a great customer experience.Vivek R.
We had made arrangements to drop off the truck at a Uhaul location in Twassessen, then received short notification that the drop off was to be at a different location much further away with no viable alternative. Not impressive.judy D.
The key pickup and drop-off is not marked, not pictured and no process exists on how to do it effectively. Frankly it's pretty shameful for an organization of this size.Raymond D.