There was equipment in the back that I didn't place on my order. A stack of blankets and a dolly. Normally the dolly is wired to the side of the car but this one was laying in the middle of the cab. It was nice that I didn't get charged for it but they did get in the way a bit and would have preferred if they weren't thereMichael M.
Trailer Rental & Towing in Dardenne Prairie, MO at Winghaven Mobil
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Dardenne Prairie, MO 63368
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 4.0 Average Customer Rating
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An overall unsatisfactory experience. We arrived at around 8 and it took us an unnecessarily long time to complete the check in process via mobile. When we went in having completed the process we were advised our check-in didn't process because we were late. No-we were sitting out in the cold for over 30 mins simply trying to check in. Needless to mention that they only had 1/2 a dozen pads when I had paid for a dozen as well as only a half tank of gas. We had to go to the main station to pick up more pads which added miles to our allotted miles which we were not advised off upfront. The process is arduous and the whole experience defeated the purpose of doing a mobile pick up.Irene T.
The check in and checkout process is ridiculous. I even did all the pre-registering prior to arrival and check in took over 1/2 an hour and returning it took 45 minutes because of only 1 attendant. Unfortunately he wasn't trained in returns of the UHaul.Scott S.
The mileage & fuel level listed on my paperwork was incorrect so I reported it to the rep at the location and it was corrected.Douglas T.
Both check in and check out were handled very professionalJOHN F.
Very good service. Fast & friendly. Maybe have a sign at the location advertising that it is a Uhaul pick up location. If there is one there, we didn't see it.Vicki or Paul H.
Nothing. Use this place as an example!Wayne M.
Molly the clerk was great, the system for checking back in does not work. I never received the instructions on returning the truck, didn't know I had to take pictures of the fuel gauge and the mileage. So I had to walk back to the truck for that and then the system was locked up. So I just left the key with the clerk which I was told to do from the Uhaul store on Hwy K in Ofallon.Steven B.
Took us almost 40 minutes to complete the return. I finally did the return on my phone because the employee couldn't figure out the system or something, no one else was working, and he kept waiting on other customers instead of us, even though we'd be standing there waiting and waiting and waiting.... After a long, tiring day of moving, that was NOT what we wanted to do. Very frustrating end to our U-Haul experience after a great start.LINDA P.
Ordered online, order said I could pick up via phone at 7 am. Could not pick up truck til after 9. Your company LIED TO ME and WASTED HOURS OF MY TIME AND MY MOVING TEAM'S TIME!! HATE YOU FOREVER! I will NEVER rent from U-Haul again. You lie. You waste many people's time. You wasted the CLERK'S time with your heinous tech interfaces. Hate hate HATE this experience!Lisa S.
I understand that because this location is a part of a gas station that they have to tend to all of their customers. However, if you are in the middle of a transaction, please don't leave me standing there waiting an additional 20 minutes so you can check everyone else out -without explanation. Especially since I saw at least 3 other staff members who could have assisted the other customers. Same thing with answering phone calls during our interaction. Seems as though the location is staffed but only half of the workers are actually working which is bringing the quality down. Also, I found chip wrappers, soda bottles and other junk in the cup holder of the truck I rented.Emily C.
Be sure requested equipment is there or tell guest how to get it. I was charged for but not given the furniture pads I requested.Erin M.
The checkin computer was not working so I didn't get a reciept.Steven B.
Facility did not know how to check out the Uhaul - so we had to call the local manager to get this done.Kevin B.
This location was not prepared to meet the needs for uhaul. The attended didn't know how to put on a trailer and I was told to take it to another location to have it checked. When I called the manager he was helpful and sent someone else from another location. When this individual came he was shocked to see how it was hooked up and stated that it would have caused and accident if I would have left. Then he discovered that the lights had a short in them and had to go to another location to get equipment to replace. He was extremely helpful. The overall pick up to an hour and forty minutes. I was told I would be contacted the next day by the manager himself however he has year to reach out. When I went to drop off the equipment the attendant asked who put it on bc the trailer was still not screwed down all the way. I specifically asked if someone would be able to put the trailer on. I had made my reservation with a different location and uhaul called and changed it to this location.Kristen L.
Rented a truck 2 weekends. First weekend was fine. Second weekend seemed to have computer problems so it took forever.scott S.
When I arrived the gentleman could not find my reservation. He made a phone call and the person on phone helped him. Was told could not return until after 10 pm because no one would be able to do checkout. No problem I'm easy. Turned in vehicle a little before 10 the young man was very polite and helpful. The system was down to print receipt, I understand I work retail and we have those problems too. My credit was charged overnight $134.02 I believe, my receipt that finally was emailed has a total of $118.06. Overcharged about $16 dollars. Whom do I contact , I'm guessing the location & I wonder what response I'll get ? I work retail and long hours too. Will I have to return after 10 hoping the same you Man is there to give me my credit ? We have used this location numerous times & HwyK also. DVDavid V.
Very nice people. I would recommend them to anyoneDouglas S.
I have been using Uhaul for years for personal use and I have had a pretty good experience each time. I typically got the largest truck every time, and have been happy. Although the gentleman helping me was a kind man, it was frustrating that he kept walking away from me to go help other customers within the store. Before I had ordered the Uhaul I told him that I was moving furniture and asked if the all the trucks had the over head space above the cab like in the pictures and he said yes. With that in mind I decided to go with the $19.99 truck so I could save money. After the long process it took for the the man to finally get me the keys I went outside with the and i saw that the truck did not have the overhead cab. Frustrated already, I realized that I only had a few hours to do this since this was the only night that I could move my sister out of her house. Unfortunately, due to the lack of space I could not fit in my nieces bed, so I had to make two trips instead of one. So I am a little frustrated with the location being in a gas station store and how the man working there had to keep going back and for to help others. Also, with the fact that I spent more money on another 20 mile trip and had to put more fuel in the tank. This won't stop me from using Uhaul again, since this is the only time I have ever had a problem. However, I do hope this doesn't happen to anyone else.Edward O.
We were called at 0655am by the original location and told they did not have the truck we were supposed to pick up that day at 0800. He offered us a smaller truck but it had to be returned by 6pm that night. He switched our location to the Mobile Uhaul down the road bc they had a 26 foot truck that we reserved. When going to pick up the uhaul at this new location, you are picking it up from a gas station) there was 1 clerk trying to help check us out for the Uhaul while stopping to check out gas station customers. After finally getting the truck this location did not have our reserved dolly or blankets so we still had to go to the original location to pick them up. What should have been a smooth process on an already stressful moving day ending up being more stressful and taking a good 2 hours of our morning that could have been used on packing/moving.Audrey B.
I did everything online and it was supposed to be a quick simple pick up my appointment was at like 5:30 got there and I didn't get my truck to almost 630. The computer kept adding insurance I didn't want and they couldn't figure out how to take it off and then it wouldn't add the dolly I needed that I had a reservation for And they had to keep calling someone. Then when my husband went to hand it in after reviewing the charges they had charged us for an extra day for the dolly rental and the use of the truck and nobody at the mobile station could help us they gave us a number of a gentleman to call and I have left two messages and receive no phone calls back.So I'm out an extra $60 that I shouldn't have paid for and nobody at the mobile station can help you because they all just work for Mobil.Karen C.
Everything went smoothly. Thanks!Mary G.
We were charged for mileage rate over what the reservation was for. It was supposed to be .69 a mile and they said that didn't include weekends but I'm renting from another location this weekend and it is .69.Julie T.
Help hooking up the unit and going over the unit prior to leaving would be nice. The store typically only has 1 person staffed which is tough to do UHAUL rentals while servicing in store customers.Kristofer T.
This location is a gas station and do not have enough people to help. Very time taking. I had to pick up furniture pads and dolly from anothe U-Haul store. They did not plan anything and kept things on time. I had to read meter reading myself. Do not recommend to go this U-Haul center. Go to the highway K or Lake St Louis one.Sushil B.