The truck was filthy inside and out. I had to wipe down the truck myself because it wasn't clear by the staff whether the truck had been sanitized or not . although I use the online check-in all of my documents were required to be presented again. No instructions was given as to how to secure the dolly after hours so I placed it in the truck. I was charged three times the mileage that I actually drove.Marilyn S.
Trailer Rental & Towing in Culver City, CA at CMB
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Culver City, CA 90232
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
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Customer service was outrageously rude. No one greeted at the door, I was â€œtalked atâ€ instead of conversing, the truck was filthy! And when I asked them to take note of the damages on the truck I was met with hostility and aggression and told no one cares about the damages. If that was true why did the app ask me to report any?JAZMIN H.
Everything went great. They even reimbursed me for gas.Poliana A.
It is more a mailbox/shipping outlet vs a Uhaul store. The app gave me the option of a 0900 touchless pickup though the place does not open until 10am. Uhaul said this should not be an issue. When I showed up, the app would not allow me to start the pickup process until 10am. Anyhow, the truck had obviously not been cleaned. I wiped it down well because pandemic and the wipes were filthy. There was also a large nail in the driver side rear tire but did not appear to leak.MICHAEL T.
Everyone was very nice and I was very happy with the rental.KIMBERLEY K.
in a time of unsure cleanliness due to covid, the van was wiped down and seemingly cleanDavid R.
They were great!Harrison B.
This location went out of their way to help me when I had been rejected from 3 other locations to return the truck.Laurie S.
Great and smooth rental process. Truck was wiped down and sanitized after previous renter. The only snag was waiting a bit to check out because this location is buzzing with satisfied customers.Gregory B.
I reserved a unit on site myself. Got all the info mailed to me. I planed early move. Just to find out at 6 am my code wasn't authorized. Had to call them when I got to my unit a seal with a different number was on it. I checked the info again and now I was on the 5th floor on a different unit. I put my stuff on 331 anyway because that was the one I was shown and placed a hold on. When management arrived they at past 10 . Said we had to move our stuff back to the 4th floor and said if I didn't want my things to go missing I better do so. Until I argued to speak to the manager. By then I was stressed and mad. At the end they said keep 331. I was very late to drop off u haul van. Resulting in extra fees for another day. What a disappointment having to pay for other people's lack of professionalism.Victor L.
This location was great, however, I had a very upsetting experience prior to coming in to pick up the Cargo van. I called on Sunday to reserve a utility trailer. I was given a confirmation number and a recommended location for pick up at 8:30am. The person from Uhaul said that someone would call me in the morning to confirm. I arrived at 8am to the location in Playa Vista on Lincoln at the Shell Station and they said that they do not carry utility trailers there. I was majorly in a bind, as I needed to be in downtown LA by 10am to pick up something from someone who was leaving to go on a plane by 10:30am. I called UHAUL and they didn't know what to do so I ended up renting a cargo van from the location I picked up from on Washington. I didn't need all of that space and it went from costing me $18 for the trailer to $84 because of the mileage and fees. That is not cool. When I asked the rep from UHAUL if there was anything she could do for me, she said no, and to ask the store when I got there. Well obviously when I got to the store, they didn't really care about my sob story, so there were no discounts given. I have always been happy with UHAUL in the past, but this was not a good situation to deal with today on such a tight schedule and had I not have gotten to the first location early, I would have missed the pick up. I would like to be refunded for the mileage I had to spend, 54 miles to my card.Stephanie S.
They weren't open until 10 but your site showed 9. Your app didn't allow me to get the key from the self-serve box. Location was fine/ very friendly for your issues but you guys have some work to do on your app/ site.Dustin S.
I can't think of anything. I was told everything I needed to know right off the bat, even the exact spot to return it and the cost ended up being exactly what I expected. Very pleased with the service.Alexander L.
I waited for two hours after my reservation time for my van. I had to call customer service several times. I was on the phone with customer care for over 20 mins. I was told I would get a $50 Credit but that was not applied. So I now have to call customer service and get this done. Waiting to see what that outcome will be.Carolyn M.
I had a scheduled pick up of a truck at 9am and wasn't able to get access to anyone in the store to retrieve the keys. The location was closed. After calling customer service, it wasn't until an hour later that someone showed up to give me the keys, making me late for all of the following appointments I needed the truck for. The location service hours are apparently not up to date in your system, and I shouldn't be able to reserve and pay for a truck I wasn't going to be able to have access to.Jasmine P.
The appliance dolly that I rented wasn't available and end up with a smaller dolly.Jacques M.
Kevin did a great jobDavid T.
this is an excellent, friendly, prepared locationilana S.
Wonderful, professional customer service. Will be back for future Uhaul Rentals. ThanksJohn C.
They are helpful and efficient; they get the process done as painlessly and as quickly as possible.Myriam M.
Time for return and policies are crap. I didn't leave until well after 3 due to the staff, but was still charged another day even though I didn't have the truck for 24 whole hours.Corey M.
A really friendly and efficient staff hereilana S.
We had an exceptional experience. The Uhaul representatives were friendly, welcoming and very efficient. They checked us in and out in no time. I will use this location again for sure.Edward M.
Corporate could notify customers who are kept waiting by previous/delinquent truck renters that said delinquent renter-before-them does in fact get financially punished for returning late or failing to properly gas up the vehicle. INathan Dana A.
Street parking is difficult. Best to be dropped off for vehicle pick up if possible.SUSAN N.