It's great that U-Haul has a Crozet truck drop off location, but it would be great if they got another one. There is barely any reception at the Crozet Mart, which renders the App useless in the area where you return the trucks. I had to take the necessary pictures then run to the area of the store's front entrance waving my phone in the air for the app to advance each step of the drop off process. It was very stressful doing this while the return deadline time was quickly approaching. Also, like others have said, the folks inside the store could not care less about people there for U-Haul services.Peter S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Crozet, VA 22932
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The truck was where it was supposed to be, but the key was not in a lock box ready for pick up. The employees were completely clueless. They told me to call the u-haul call center. What made them think that the call center would know where the key was is a mystery to me. I told them that the key was probably still in the drop box, and had to raise my voice to get a manager to open it. The key was right there.BRUNODUARTE C.
The market owner had no idea I was coming to get the truck and was way too worried about checking people out at the cash register. Verified myself on a phone call and then handed the keys to a truck that was completely unsafe to drive.Alena M.
No one came to meet me with the key at the designated time. No one at the Crozet mart could help because they said they didn't have anything to do with the U-haul there. When I finally did reach the person in charge (by phone), he was very rude. (Emmanuel). I ended up getting the key (from the Crozet Mart) a half hour late.Kristen H.
The rental equipment was great and the cost for the rental was good; however, there was no person at the Crozet Mart location that had been trained to handle rental check-outs or check-ins. That part was a bit stressful and confusing. Overall renting the trailer helped us a ton, just wished it was a bit more organized on-site.Kendra D.