The parking lot was a ghost town, but also had several derelict vehicles parked in the lot. Inside was ice cold, no lights and packed with what appeared to be junk/garbage. Staff member did not know how to complete the return via the mobile platform and asked me to assist them. I actually processed my own return using software I was unfamiliar with. That being said, he was very positive and happy that I am tech savvy and was able to perform the task that he could not. I would rather travel to another location where someone more.... competent would be able to complete tasks faster and accurately
chris Burt
Rent All Equipment Centre
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Courtenay, BC V9N3A1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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the staff member was not able to sign in to his uhaul account and could not provide me with a receipt or proof of drop off
Brent WoodlandThe man arrived 20 minutes late to open the store. He did not know how to check me in, which trailer I was allowed to take (hooked up the wrong trailer) and he called his boss and made me speak to him to proceed with the reservation. All in all we were over an hour late for this. I had done the online check in, but had to repeat it all to an upset man on the phone despite inputting all the information in my online check in. I had to text photos of the drivers license despite entering all the information prior. Poorly run, poorly organized and very disappointed. Never using this again!
Ralph BurtonIt took almost an hour for them to complete everything for me to take the truck. The one gentleman started washing the inside of the truck 30 minutes after waiting. I ordered a furniture mover, this was not available, and a trolley, which they retrieved from another business. As I was about to drive away, one of them, stop me and proceeded to remove the blankets I ordered and the trolly out and finish washing the inside of truck before I could go again.
Deb FossettYour U-Haul computer system is not user friendly. It is one of the worst experiences with IT services that I have ever experienced.
Michael Walton