When I arrived at the Carwash to retrieve the Uhaul truck the back of the truck was open I reserved a dozen pads and 2 Dollie's for the truck nothing was in it. I checked in on the app and received the code to open the lock box and there was no key inside. Myself and Uhaul called the owners for over a hour with no answer to let them know there was no key available I waited over 2 hours for the owners sister to show up with the key to the Uhaul which was after 1pm and my reservation was at 10am. This location is very unprofessional Uhaul noted for them to give me $50 refund they told me they wasn't going to approve the $50 refund I told them to keep it. The truck was under the E almost ran out of gas pulling they they advised they they don't gas their trucks either and the truck was stuck in tow which means it uses the gas faster than it would regularly. I would not recommend this Uhaul location to not even my worst enemy.
Cornelius M.
True Shine Auto Spa
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stonecrest, GA 30058
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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