I was not told that the location would be closed at 3pm on a Saturday (seems early for one of the most popular moving days?) The signage was cluttered and unhelpful. The drop off parking was on the complete other side of the outlet mall, nowhere near to the actual storefront. The app would not work to allow me to enter drop off information (not this particular location's fault, this is a deficiency with your app). Called customer service and was finally told to drop the key in the drop off and pay a $20 service fee the next day (after first failing to walk me through the app and trying to hang up on me). The location then failed to notify me the next day that the key had been picked up. I had to go back to the location Monday to confirm (after dropping off the keys 3:48pm on Saturday). The individual working there on that last visit was kind and helpful and confirmed the resolution for me. Other than that, the entire rest of the experience on both ends was subpar.
CORY S
Quality Box & Pack
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Columbus, OH 43220
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
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Great customer service
Juan cWe were supposed to get a dolly with our reservation and we did not get it. We still got charged for it. It was very confusing on where to get the uhaul and the check in part of the site kept glitching.
AMBER SDespite a lot of last minute changes on my end, your system handled those changes very quickly and accurately, I was able to stay on my schedule. I was also impressed by how helpful the representatives i spoke with were and they equally had enough permissions to make meaningful requested changes to my reservation. Very satisfied overall
KEVIN Hcouldn’t open back door to get in because of ice holding door shut. Couldn’t look to see if my blankets/covers i ordered where inside and they where not
colton g