Explain better the people less pick up processVictor P.
Trailer Rental & Towing in College Park, MD at Cass Trailer Sales
(Distribuidor de U-Haul del vecindario)
College Park, MD 20740
(On Route 1 at intersection with Greenbelt Road south of I-95)
Services at this Location:
- Lun. - mié.: 9 a. m. - 1 p. m.
- Jue.: cerrado
- Vie.: 9 a. m. - 1 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en College Park, MD 20740
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Your check in process was quite tedious! It was my first time renting only by cell phone!Michael C.
I was overcharged $20 because the self return was having some technical issues and not working, plus the truck wasn't clean very dustyIsaac J.
This is a great location convenient and centrally located and I was able to pick up 24/7 with the truck share optionCharles C.
Tell the cx how to secure the truck and the accessories left in at the drop offALAIN K.
Ordered equipment and was never informed that it would not be availableChad W.
Really really did not like that there is nobody at the location I do not like having to Do it all online or in an app. it's very frustrating doing it especially when my camera is not working and my storage space on my phone is running low so it keeps alerting me and making me restart. I understand that's not your problem but it's very frustrating and I'd rather it have somebody there. I only did it at this location because I was moving from a place in College Park to a place in College Park and it was easier. But I did not like having to do it all virtually type without anybody there.Kristin P.
Please have the vehicle that is in stock available at the location. I went to the Greater Landover location where I had a reservation for a 9â€ truck at 8:30 pm on 11/5/20. Upon arrival and starting my pickup for 24/7 share , I received a message saying that I had to wait until the location opened the next day. I proceeded to reserve the next available truck at the location but the keys were not in the box specified. I spoke with a Uhaul representative and we went through all 6 boxes at the location and unfortunately did not find any keys. The representative found a new location with availability for me but it was further than I planned for the use of the truck. I was placed at an inconvenience and what was supposed to be an hour move turned into 4 hours. Completely unsatisfied with this service.Jovan W.
Not as a remote location. Took about 2 hours just to get checked in and 1 check the truck back in. The assistance from customer service was excellent but again i had to wait for nearly and hour to speak to someone.Brenda H.
Have a representative there to assist with any questions or have more people working the phone to helpAlexandra G.
this is the first time I rented a u-haul and I will do it again.MARILYN J.
I was so tired at the end of moving that I didn't do all of the pictures since I dropped the key in the box after parking. I hope this was ok and as you could see the truck was back as it was received.Norma S.
No one was on site nor do they answer their phones or return phone calls. Checked in when we got there but barcode wasn't recognized and website said I didn't have a reservation. It took 45 minutes to get the van. Very frustrating process.James B.
Great ServiceMohamed W.
Front number was falling apart. The gas gauge didn't work at all. No one answered the phones when we called. Kept saying sorry were having technical issues. The app was so buggy it rarely workedStephanie H.
Very convenient way to pickup and meet my needs to be able to do what I needed early and still have the remainder of the day to myself.Nadia W.
The Cass location was awesome! We had a lot of trouble checking in via the website so Chuck in the office talked us through the entire process. He was wonderful! Would totally recommend this location.Kimberly P.
This was a very tedious experience. The pick up was not bad but the drop off was not good at all. The system could not verify my location and I had to wait a long time to speak with someone. The person that helped me was great but the fact that I had to take several pictures to verify the condition of the truck and the gas mileage and the odometer is ridiculous. That took another 45 minutes and the pics still were not uploading probably. I should not have to do that. I'm not getting a discount to do that nor am I getting paid to do someone else's job. Self check out is supposed to be easy but it was a hassle especially in a dark parking lotMARCIA M.
The check in was difficult.Kevin A.
I would recommend to a friend, but I would also tell them to be weary of the mileage count within the vehicle before using and to keep as proof of mileage for afterwards.Ethan R.
Pick up took a full hour using my motorola e5 phone. A HUGE PAIN! You charged $20 for after hours drop off at 4 pm!!!! Must have been hidden deep in the fine print. Deceptive! The truck was good. Easy to use and return. Location is convenient.John B.
I was charged for gas and a late return, this is incorrect information, I returned the truck with the same gas level as when it was picked up and returned it an hour early. The is upsetting to this these charges that should not have been on my bill. I was charged an extra $25.00 for no reason, I would not have returned the truck anyother way because I am aware of the extra charges. also the drivers side floor had mud on it. I hope to get the extra $25.00 refunded to me. I am disappointed for sure with this experience and hope this can be settled with fairness.Cynthia B.
What a fantastic move no problems at all and excellent customer serviceNicholas C.
A lot of things did not feel safe with the truck such as the drivers door and the light switch (which didn't work). We have reported these things to Uhaul and hoping that someone will reach out to my husband to talk about this.Peter A.
Online I was given the option to check in in person or with a mobile device, so I chose the former, but when I arrived on site, I was told that I had to do everything through mobile. Please change the registration process so that customers are informed, from the get-go, that mobile is the only way to proceed with the rental on the day of. It was frustrating for me to not be prepared to fend for myself over mobile, when I expected there to be onsite staff to help me through all steps of the rental. Luckily, someone onsite was able to help me, but I felt bad taking up their time when they were not paid staff.Sarah E.