The cab of the van could have used a bit of a cleaning, but otherwise the service was fast and friendly, the location was easily acccessible with room to maneuver, and the whole process was quick and easy.WAYNE W.
Trailer Rental & Towing in Cobourg, ON at Storage City
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Cobourg, ON K9A0B8
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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Tara was a delight. Professional and courteous Thank you, I will recommend this locationDAVIDM B.
I appreciate everything that was done to help with our move.PAULJ C.
Everything went smoothly with my truck rental. It was ready & clean for 4pm pickup and drop off next day was easy. Yes I would recommend as I also used a U-Haul truck for another move in Oshawa about 9 yrs ago and that went smoothly too. Thanks Team U-Haul P.B.KENNETHS G.
Nothing to improve. Service exceeded my expectations.FABIAN A.
Inside of the truck was disgusting. Nothing was cleaned. Dog hair all over both seats. French fries and other food bits on the floor. Drink holders we sticky. Not a covid friendly situation.MORGAN T.
When I picked the van up, the inside was filthy. Dash was dirty, it was muddy, and had garbage from the last person. When I dropped it off, I was asked via online portal, if the van was clean enough for the next person. I selected â€œnoâ€, as it was dirty but in the same condition I received. I was then billed an extra $25+tax for a mess i didn't make. Very disappointed with this, during a pandemic the vehicles should be cleaned between EVERY use, for safeties sake. It's very misleading to advertise $19.95 for in town trips, then charge over $100 by padding with these â€œfeesâ€. Won't be using U-haul again.Laurel B.
Tara is so friendly and just a treat to work with. Regards, Dean McCubbin 289-404-8355A-DEAN M.
Pick up address was an hour away from my preferred location but uhaul made it work so I didn't get stuck paying more thank you very much â¤ï¸SANDRAS S.
The lady who rented me the truck was really pleasant. Since the truck had come in the night before, she noted that it was quite muddy in the cabin and she hadn't had a chance to clean it so she would give me a discount when I returned it, which seemed fair. the shop was closed when i returned, so I just did the key drop. The rental was for my mom and when she was in the neighbourhood on Monday and dropped in to pay on her credit card and ask about the discount. The attendant (not sure if same one) wasn't friendly and brushed it off. the invoice came through with no discount. Unfortunate experience after a good start.Paul S.
Mary was very professional, friendly. The van was well maintained, ran excellent. Will rent from here again when the time comesCHARLES L.
The entire uhaul experience was terrible. I went from booking a truck 30 days in advance, being assured it would be available at my designated pickup location, finding out 2 days before that the truck would not be available and would have to travel 1.5hrs out of my way to get it (my expense for fuel and mileage). No moving blankets (as ordered at this location) and left to fend for myself. Then to pickup truck after hours, have the reservation get cancelled, find the truck in an unlighted pitch black parking lot, searching for an identification code on the truck with little to no instruction to "WHERE" this code is located to hunting for the lock box to get the key, again no lighting. Finally getting in the truck to travel for 1.5 hrs back to my previous home to finding just a quarter tank of fuel. The term of rental was supposed to be from Oct. 1st to Oct. 3rd to have it changed to same day rental, to get an early phone call to rush to return due to other customer needing truck....this experience just goes on and on. Staff answering the phone have limited understanding of a complete customer experience so would say the process is very weak and not well understood. Maybe someone should develop a move plan process for clients moving (in my case one way) and also set the right expectations.Thomas S.
Nothing needs improving. Great customer service and truck.MARTAVICTORIA L.
Excellent serviceRobin H.
I don't think the truck had a full tank of gas on pick up because it was quite a bit more for gas at the end of the day than expected.JENNIFERA W.
App seriously didn't do me any favours, except for the actual booking online a week before hand. Ended up having to go into the store to confirm the reservation and get the key. Wasted precious time on moving day. Same thing, when I went tot drop off the key in the box, it said login to the app before dropping key, so I did...another ten or more minutes wasted and I gave up because despite having all setting accurate in my phone, the app could not locate me. So the transaction would have been that much better if I hadn't had the app not working....and it turns out the entire process still occurred, even with out the app, hmm?Michelle B.
Clean and armour all the cab . The engine oil light is onPAULG I.
Great service and staff very friendly and helpful Great job thank youSTEVE G.
Great customer service and Mary is very friendly. Found that the Roof of trailer at back had a previous repair and leaked during a heavy rainstorm. Was reported to receiving agent. Otherwise equipment was good.William S.
I have rented from this location before. Always goes just right! Thank you.KENNETHA B.
Everything was fine..Will use again.JOHNE H.
They could not have been more accommodating.DONALDB R.
Same as above. Online app doesn't work. Had to go into store to complete transaction.Chelsea R.
Great people to deal with at this location !STEVEN G.
No improvement needed. I was very impressed with the entire processCAROLE B.