Ww had a reservation and upon picking up our truck we were informed that it only had a quarter of a tank of gas. When asked about a vehicle with more fuel we were told that one just came in with a half. Upon getting the keys and prior to departure I confirmed the gas was at half and it was below a half. Parked the truck showed it to the worker and he corrected the paperwork. The truck sounded terrible and when we temporarily stopped on the side of the road so we could clear out our driveway the truck stopped running and never started again. We called the hotline number given and after 45 minutes and no one picking up we contacted the hotline from the online site. Several phone calls and a repair tech deeming it had to be towed. Then the facility we rented from called to find out when we planned to return the truck. They had no clue about the broken down situation we had. We were told by uhaul that we had to off load our truck from the road and carry it up to our house ( very long driveway). They would then have it towed away. I filed a complaint and was told it could take 48 hours or longer to resolve any kind of reimbursement if they decided it was necessary. On day 4 and still waiting. Completely unacceptable.JAY L.
Trailer Rental & Towing in Clermont, FL at Personal Mini Storage NSA 27
(Distribuidor de U-Haul del vecindario)
Clermont, FL 34711
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 4 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Clermont, FL 34711
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Customer service extremely lacking at facilityMELISSA S.
Was on wait with U-Haul to make reservation for over an hour. It was not the actual site, but the call center, then when I went in to do the check off list for both pickup and also return received a site under maintenance message.Kris A.
Credit card machine would allow swipe and chip was not working which was an inconvenience to. I dont like using my debit card but thank God i had it on meSheila W.
Lady behind the counter was rude. She also charged me for 3 gallons of gas. The contract don't say put exact amount. It says an about amount. I'm guessing she was mad we went with a newer storage rental unit down the street. I want my 14 dollars back she over charged me for my gas!! Very disappointedArgelio A.
Not helpful in returning equipment.Marc K.
The 5x9 open trailer that I rented was dirty. Both inside and out. There was also extreme cupping on the left rear tire. I consider it to be unsafe with load at highway speeds. Overall the experience was excellent and the staff were super friendly! However the equipment was sub-par and unsafe. If I would have had a longer term and/or out of town rental, I would have reported the issue to U-Haul.Thomas E.
Thanks for your help and assistance when I had to keep changing the date!KARENKELLY R.
The van was very dirty and the app to check-in was glitchy. I will not use the service again. Took me over 2hrs to check-in...but check-out was a breeze. Also tires were under inflated.Frank B.
Everyone in the office was friendly and helpful. ThanksValerie F.
Great job.James D.
Mobile check-in took forever. I went inside and the guy at the desk was no help. Realized I wasn't given a furniture dolly as requested after I left. I called back, left a message and there was never a return call. Reserved the truck until 6:30. When I returned the gate was closed. Fortunately a stranger helped us in and out after 20 min. I tried calling multiple uhaul numbers all to no avail. Why allow someone to rent a truck until 6:30 and close at 5:30 and have no code provided to access the facility! Worst experience EVER! Thank Gawd for Good SamaritanMary G.
Just keep doing what you're doing, everything was great.Peter P.
I've used the location multiple times, and it's always gone smoothly. I love the uhaul app for picking up the truck.Gerald B.
The corporate customer service / roadside assistance phone needs too be answered by live people.Richard H.
I was having time issues and the staff was friendly and accommodating. They really helped in a stressful situation. Thank you.Jacob T.
Employee was quite rude when dropping off the truck, you can get a uhaul anywhere, wouldn't recommend getting one here.Megan G.
Completely dismantle mobile check in and return. Completely rebuild the app so it doesn't allow two people to rent the same truck at the same time! Ridiculous! Worst mobile experience and process. If it wasn't for a nice lady working on her day off I would have been stuck unable to get a truck. Thanks to her but completely unacceptable by U Haul!!!Michael R.
Great experience....easy, and friendly staff!Christopher K.
Customer service was terrible. No greeting when I came in for 10 minutes. No one answers the phone when I call. Standing around for a long time waiting to turn in my keys when I finished and finally someone says I can leave them on the counter and leave. Unprofessional and wasted my timeAubrey P.
The service is always great. I am very satisfied with all. Thank you!!Ruben A.
Very friendly staff. Excellent customer service.Cynthia N.
I have call to find out to what time they're open They were closing early because is New Year's Eve The lady Give me a code to get in the gate Taylor December 31 Around 6 PMRenato Mario D.
I had a three hour wait for my son in law to have to come drive my loaded truck because it's was pulling to the right so bad. I made a report and no one even called me.TAMMY H.
They overcharged me and only credited me $50 I should not had to pay extra day or mileage if the battery did not need replacing costing me my spot to donate furniture and stuck trying to get rid of it otherwise only 5 miles would been used did not return vehicle at 1130 am that was a lie. Took out 230 and returned next day around 53â€ bc had extr a hours bc they cost me time. Corporate also stated no charge for mileage and truck that middle size is $29 not $59 and feel girl nice there but ripped off. Also went storage else where bc told first month free then said on the climate no free month after went elsewhere 530 and they lied stating 1130 like I had car 1.5 days. Told them look I cameras. They were closed and getting dark .Denise M.