I rented a Van from Thomas at P and T sales in Mason City Iowa. I was told if I needed to extend my time all I had to do was call up. I was never informed That the vehicle needs to be returned to the same location. My plans had changed and u.Haul was closed at 11 o'clock pm so I was not able to call but we ended up having to drive the vehicle to a different U haul location to drop it off. We dropped it off at a Timely manner.We filled it with half a tank like we were told to do. We left the vehicle clean. Rebecca from the davenport office got on the phone with thomas to report that we were trying to drop the van off at her location. I got on the phone with Thomas he was yelling and screaming at me Belliterally accusing me of knowing that it wasn't supposed to be dropped off at a different location. I told him we did not know that we were never made aware of it.He insisted continuously accusing us that we knew dam well we weren't supposed to drop it off at another location. He also lied and said that we weren't supposed to rent it for another day if we wanted to completely changing his story. He has the worst customer service skills ever. If he didn't. Want someone dropping it off at another location He should make that clear in his policy.He should also make it clear to the customers.People cannot read this man's mind like he assumes they can. I was treated so bad by U-haul as if we were criminals for dropping it off at another location that we were never made aware of. We dropped it off at another u.Haul location, but that wasn't good enough for them.Then they charged us 3 times the amount.I ended up paying five hundred and sixty seven dollars for 1 day use. None of them were polite. I paid the balance in full but I will never work with u haul again..They got their vehicle and money, but they still weren't happy about that.They wanted to make sure they told you what they thought of you and what you were thinking. Thomas was trying to scold me like a school Child. continuously yelling over me.The man is completely unreasonable and abusive. Thank you. U-haul for the rotten experience.I learned my lesson like many other people have.This is probably the reason why many people especially businesses refuse to work with u haul .
Christopher Williamson
P&T Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mason City, IA 50401
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Customer Reviews
- 4.5 Average Customer Rating
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I have no complaints
Bethany ShackletonAll seemed to go well.
scot ortonQuick easy pick up good service also...
wayne grantThis location was the most helpful. We returned our tow dolly first and then later we returned the truck.
Wendy Johnson