We dropped off our uhaul a day early(Sunday morning in February). I received an extra bill later that week for returning it a day late. The woman I spoke to in the office was pleasant and reversed the charge. 5 weeks later the exact same charge posted to my credit card again for returning a rental in March a day late(no rental in march). Very unhappy that uhaul has retained my credit card info 5 weeks after our commitment ended and that uhaul is trying to charge me for another usage. I'm not sure if this is a problem with the Cle Elum location or uhaul specifically.
matt Lueken
Cascade Door LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cle Elum, WA 98922
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Customer Reviews
- 4.5 Average Customer Rating
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Worst app ever. You have to be aware that phones rely on 4-5G and this location had limited coverage on my phone, so every click required 20 sec to respond. Had to call customer service. Took 1 hr. The pickup instructions never mentioned the security hassles etc. Will never rent again like this. Also, cost was much higher than projected given high charge for mileage. Terrible gas mileage!
Kevin LeslieGood service. Obviously the price is right. Nice truck the 2022 silverado. But inly 2 wheell drive. It was ok with lock up diff. From arizona. Thanks let me rent Got me thru my situation
William RogersOn line check out process was a very aggravating process! Truck was parked locked and keys in drop box, before knowing your system require way too many pictures! I have been a 63 year user of u-haul, never again. My experience will be shared by word of mouth, your future is doomed. Sincerely, Former customer, never again.
James WilsonIt took me 1/2 hour to check out on the online app because the photos would not upload. The online checkout process was terrible.
Carlos Lacayo