Roger was friendly and helpful. There was a line when I went to return the vehicle and Roger noted that I was waiting and asked if I would just like a call with the final cost. I agreed immediately and went on my way happy. He followed up with the invoice the next day. A very good experience overall.Andrew J.
Mainway Service Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Claremont, NH 03743
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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In addition to the extraordinarily poor service at the drop off, there is an unexplained uHaul charge to my account for $83. I would like an explanation of refund.Joseph L.
I prefer to use this location because the owner is an awesome guyMATTHEW P.
Roger is fantastic. Makes sure you're comfortable and that the side mirrors are adjusted for you before you drive off. The trucks are old (and 14' instead of true 15' - the main part of the bed is just shy of 12' long), but they are well-maintained and work great. Have used twice and will again.Deane S.
Picking up the vehicle with a mobile device sounds like a convenient option. I needed the van for a while and wanted to make sure I had enough time, especially since most places in my area are closed on the weekend. I reserved for one location, and when I arrived, I couldn't get to the pick up section online. When you reserve, the site doesn't say you have to download the app. But when you pick it up, that's really the only way to do it, which is a little more than 'have a mobile phone'. When I finally got the app downloaded in a low cell service area, it said I was in the wrong location. My reservation changed from 958 John Stark Highway in Newport, NH, to 235 Washington Street in Claremont, NH. Thankfully they're only five miles apart, but after 20 minutes struggling with the online access, I was running short on time and patience. I went to the second site and started the pick up process. Loading my information into the app took forever. This app is SLOW. The vehicle itself was great. Clean, roomy, etc. When I returned it, I ran into similar app issues. The app wouldn't bring up my location. I was sitting there for over 30 minutes waiting and the location was supposed to be closed. Luckily for me, there was an older gentleman there puttering around, and he took the keys, said don't worry, everything will be fine, you're all set. He was lovely. I don't know what I would have done if he hadn't been there. If you're going to market this as an easy way to pick up and drop off the vehicle, make sure the app works. It's horrible.Vanessa J.