Was closed and couldn’t get into gate
Al H
International Auto Design
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60639
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Customer Reviews
- 2.5 Average Customer Rating
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The location was closed. In all fairness, I do believe the scheduling office made a mistake and assigned us to a location that is not open on Saturday. But, when I called the phone number for that business, the man was not helpful at all even after I explained the situation. I had driven 30 minutes to a closed location. A location that had no where to leave the trailer so I pulled aside in busy Chicago and then I sat on hold for over 45 minutes or more waiting for the scheduling office to pick up. Never did answer so I ended up leaving the trailer out front on the busy street where the guy I talked to at the business said I could but said it might get stolen if I did that. I ended up doing the self check out
Tara ZWhen I returned the uhaul early, I expected it to be reported as such
Therese EI didn’t get my receipt untill days later, I was left unsure, I usually get my receipt immediately.
Daniel CDesk attendant at this location wanted me to take trailer to another location in Chicago because she said they did not have room. Another employee, at this business, offloaded the trailer and moved it manually with our help. The desk attendant did not close the drop off but the other employee told us to leave and they would close it. 4 days later U-Haul representative email me asking if I had returned the trailer. U-Haul representative contacted this business then emailed me that the trailer was received in. Drop off was Thursday 1/19/23, I received Transaction Receipt Wednesday 1/25/23.
Cliff M