Offer more affordable rates and don't try to upsell customers.JACOBELLIOTT B.
Trailer Rental & Towing in Charlottesville, VA at Pack N Mail
(Distribuidor de U-Haul del vecindario)
Charlottesville, VA 22911
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 5:30 p. m.
- Sab.: 9:30 a. m. - 2:30 p. m.
- Dom.: cerrado
- 6/27/2021: 9:30 a. m. - 11:30 a. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Charlottesville, VA 22911
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Check in staff was outstandingMARK W.
This was our original choice of location for drop off, but when Uhaul changed our pickup location they also changed our drop off location unbeknownst to us. When we dropped the truck off here and realized our mistake 3 minutes prior to closing- staff took the time to call and get the drop off location cleared by the Uhaul administration at their hub in Richmond!Gerald H.
Well stocked and easy to access, lots of parking with lots of room to maneuver large vans. Convenient to stores to stock up for the road.Donald O.
The online check in system did not work at ALL. I had to call customer service both when I tried to pick up the vehilcle and when I tried to drop off. Luckily, you have amazing customer service. Kristin (double check records thats who I spoke to, I called her twice) and Jill were amazing, truly amazing, and so helpful.WILLIAM HAINSWOR T.
I was re-assigned this location, which was over 1.5 hours from my home where I needed the items moved from. So 3+ hours of my time to go pick up the truck. At the pick up , she changed my drop-off location form what I had entered online to another drop-off location over ANOTHER 1.5 hours away from where we were moving items to. After NUMEROUS attempts and on hold for over an hour each time to try to get the drop off changed (BTW I never reached anyone by phone or Chat), I attempted to change the drop off online. I was not able to do that either. I dropped off at the location I had pre-selected without any issue. Overall, the pick up location was clean, helpful, and easy to locate. It wasn't her fault over the computer re-assigning me to a different drop-off location due to incoming reservations. It's Customer Service on the phone and chat that are an issue. Plus I'm sure I would have been charged to "extra miles" to drop off at the assigned location over 1.5 hours from my One Way Destination.JACOBCALLAHAN A.
Great customer service! Location makes for an easy pick up and drop off location. Will use again!KATHRYN J.
We rented a one way trip and were told after we made the trip that we had to return the truck. The lady on the phone was awful and yelled at us calling us terrible people etc. During the process of picking up the truck( we were sent to an alternate site to pick up the actual truck so that was inconvenient as well) we were never told we had to return the truck to Charlottesville. We purposely rented it one way as we live in DC.JACKRUCKER W.
Worst consumer service I have ever had in the areaHUDSON F.
I requested a call and haven't gotten one. The rental truck was disgusting when we got it. The customer we moved made us clean it throughly, holding us up and costing us money. Also was harassed by police because the reverse light on driver side is out and nearly cause an accident. District manager needs to call me 434-942-3500THOMASKEITH A.
The location was fine for a contact-less, mobile-facilitated drop off. Parking areas for returning trucks were not identified that I could find, however, so I just picked a spot in front of the store.James B.
Wonderful Customer service- really an amazing job! Thank you so much!CHRISTIANEDWARD M.
While our van was in good shape, the customer service upon return was abysmal. We did not realize that we were late to return the vehicle. The clerk did not greet us at the door on arrival or let us know they had been trying to contact us, just demanded the key back. She scolded my husband for late return, saying we had bumped another customer and that we would be charged an extra day and late charge. She did not mention how much and when he requested a receipt she refused to provide one. We won't be returning to this location.PAULMARK L.
Polite and helpful. Would definitely use againdonna H.
A document with simple instructions related to Uhaul driving would be great for a first timer. I faced little bit problem to un-brake the parking brake (there was push lever that I noticed later) initially.Abu R.
Great customer service, very happy with your team in this location.Timothy M.
The nice person on customer service at Pack and Mail was heroic. The app was useless, and she did everything. Thanks!SANDRABAIN C.
They charge me more than rate Rental rate is $19.95 they charge me $39.90 Safe move is $14.00 they charge me $28.00Mohammad F.
Be sure the local UHaul phone reservationist is thorough and does their job. The woman on the 800 line was awesome. The woman t the pickup location was awesome. The local phone reservation guy was not awesome.Karen S.
Was after hoursJoel F.
Made moving easy!!Robert B.
The uhaul man was very helpful and thoughtful. Please thank him for a job well done!ANTHONYGILBERT W.
There was an error on the fuel level at time of pick-up, which I am working to resolve. There was only 1/2 tank of gas in the vehicle, but paperwork indicated Full tank of gas. I called the Pantops location and they confirmed I should refuel to 1/2 tank prior to return. Final bill included a refueling charge, which is incorrect. I also took a photo of the fuel level and ODOMOTER reading to confirm. I hope this is resolved quickly.CHRISTOPHERKENT S.
Attendant was very helpful and knowledgeable . She explained everything very well.SCOTT D.