We were originally scheduled to pick up a truck from a different location in Charlotte. We received an e-mail prior to the pick up date that we needed to pick up at this location instead. The address of the pick location is an empty lot with trucks and trailers on it. The actual office is down the road at a different address. When we arrived, the office had no notice of our reservation. Fortunately, they did have the size truck we needed but they could not find the key to the truck. We waited at that location for over an hour. The South Rd location should have verified that this location received the notice of the change in rental location and then this office could have been prepared and could have had the keys ready for us! I have used U-Haul a number of times in the past with no issues but this was not a positive experience! The receiving office was closed when we arrived but we had no issues accessing our storage unit.
ELIZABETH L
Southeastern Roadside Airport
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Charlotte, NC 28208
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 3.5 es la calificación promedio de clientes
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The area was very sketchy and even though I had not experienced any issues, the area would not be safe for females or young people having to drop off here.
Steven DWe dropped off after hours and there were no personnel(as expected as it was after hours)
Dan U