Easy
asa F.
MM&W
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Champaign, IL 61822
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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No direction as to where to park the truck since it was after hours.
bernette Z.First I ordered a truck a month ago and your site suggests using App…that would be great if you can get cell reception at the gravel parking lot in southern Illinois! FYI - a moth ago I was told my truck would be at the Carbondale Preferred Uhaul location….FYI - Preferred usually means it's preferred by the customer (me). But according to the woman that would never be answering phones at my company and threatening to hang up on me if I continued to complain. Also, I had ordered 12 packing blankets and on dolly, neither were in the truck….I am hoping this will be credited to my CC as well as 50 miles the lovely customer care person who basically threatened my rental said she would credit my account. Also you have a $50 refund if your vehicle is not ready. I had also ordered a dolly and moving blankets all that were never included….did I mention I'm disabled? Not cool….not cool at all! It's absolutely ridiculous to ask customers to pick up there truck in a place you have now designated for me, I didn't have any choice! But just how is a customer suppose to pick up a truck if they can't connect to your mobile app. The app just would shut down. You have technical and supervision issues In our company. And why did the app (in Champaign) make me select a $25 cleaning fee when the truck was probably cleaned than when we received it! So very disappointed in the service and customer service. Regards, Steven Makoul
Steven M.The rental was dirty and full of sand. Rep tried to clean some out but not all. Tried to do rental check online to verify condition and amount of gas at start but app was not cooperating.
Wendy C.Fix your reservation system. It would not work for the guy doing it and had to call and to finish the reservation
nick P.