Truck rentals need to be checked out BEFORE letting them go out on the road. Truck was very dirty outside and windshield needed to be cleaned before I could drive too far. As well, dealers should remind clients to double check fuel level and to answer incoming texts BEFORE leaving the lot, otherwise no recourse. This location marked the fuel incorrectly. I took a pic of the gas gauge and the dealer overrated the fuel in the tank. I took it for granted he marked it down correctly. I thought I was covered with taking pictures. Not really. Was only rectified by the first agent Jillian Jackson who was awesome and a quick response by a territorial manager who was very fair and took care of what he could at his end. Because of that, I am a regular returning customer. Now I know what to pay attention to, but I wonder how many are not.
Kevin D
Symons Valley Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T3R1E7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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DINO SI rented the Uhaul car transporter on April 11, 2024 at 11:17am. Received a call from Uhaul location April 12 at 5:23pm indicating I have not returned the transporter. I told the customer service representative I had returned the car transporter on the same day (April 11) at 6:20pm and if necessary I have a picture with time stamp. He assured that possibly the lot attendant forgot to finalize or close off the rental and there was no need to provide proof as there are cameras on site. Today I checked my credit card transactions and see another charge of $68.20 on April 14th at 10:11am. Why am I charged another day of rental? Additionally, the car transporter is unsafe and has a bent forward axle causing positive camber. Both the tires have bad camber wear and is showing cords. Please ask the attendant to service this car transporter (license plate CBY916). I can provide pictures if required.
Sammy LI did not get reimbursed for the extra gas I put into the truck. I am not satisfied with the policy of not reimbursing customers for paying for extra gas. I may not recommend or return for U-Haul services because of this.
Chiu LCustomer service was very mean to my movers. Also when I called to pay over phone, it was chaotic and many discussions happening at once. Will NEVER rent from U-Haul again.
Melissa M