Mobile app was a total disaster. It refreshed every time I needed to look up something else on my phone and I had to restart reservation from the beginning. After the reservation on the app I was asked to verify myself, and I put down my wife's phone number. She got a text, informed that someone will phone her shortly, but no one has phoned her in 3 days since. Just to make sure they got my reservation, I went in the store a day before picking up the truck, and found out that the rep in store was not trained enough to help mobile reserved orders either, as she could not tell me how exactly I will get the code to the lockbox to get the key. And as expected, I never got the message with the code in it, so I had to phone into customer service for help. I was going to pick up the truck at 8 am, but did not get the key until almost 9 am. Returning vehicle was equally difficult. It asked me to take pictures, but then rejected multiple times, and even logged me out at the end, so the rep in store had to manually help me with the returning process. Overall speaking, great vehicles, equipment all well maintained, and all staff were very eager to help. However the mobile app is straight up horrible to use, and hopefully in store staff could get adequate training on that too, for at least I didn't get the help I was looking for.
Chia C
Nuk Bazaar
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V5H2E5
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Customer Reviews
- 3.5 Average Customer Rating
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Perfect service! Thanks
Ahmad MOne of the poorer trucks rented, I have come across and it’s not even one of the diesel ones. Engine check light was always on. Safety belt sensor kept going off randomly while driving. Parking brake handle release look like it was going to break off. Fuel meter gauge seems like it wasn’t giving the right reading.
Boon HExcellent customer service from Nuk Bazaar store rep. He went extra mile and helped me with check-in on the phone process then showed me how to start the truck as I couldn’t start this truck at the first place for some reason. Overall, very good experience renting an U Haul truck from this location. Thanks again.
Huy TVery good customer service! Very thoughtful and professional !
Kentin W