I will never rent from U-Haul again. The customer service I received was pitiful, and as a paying customer I am outraged. U-Haul messed up on their end and would not make it right, even tho right on my reservation page, it says $50 guarantee this will be ready and on time for you, but that's FALSE advertising. Why would you allow a location to rent 24/7 and advertise this service, if the location is not set up as a 24/7 location. That's what happened to me. I booked online and it says 24/7, when I got on site on location was closed and I was unable to check in. After waiting on hold for 45 minuets for someone from U-Haul to pick up, the said this is not set up for 24/7, and the location is about to open so I can just wait. Well that was not correct either, the location was closed on Sunday and you guys had the wrong info. I wasted over an hour sitting at a location only to be hung up on by a customer service associate ans was told it was my fault that it wasn't ready because I booked for a place that wasn't open, and the $50 credit wouldn't be applied to me. . Well I hate to break it to you, but this was t my error. If you advertise 24/7 rental and show on the website that location is 24/7, why would that be my fault for booking?? It was U-Haul a for not having correct information. I was hung up on, and told to another location. So I started driving to the new location. Then a couple minuets later I was called back and told don't go there I can't get my rental there, go to this 3rd location. I then again was very upset and asked to be compensated for all this trouble and time that U-Haul messed up on. I have movers that are sitting here without a truck that are charging me, you wouldn't honnor this â€œ50$ guaranteeâ€ thay was plaster all over your website and reservation page now I'm going to a 3rd location, only to be told by the customer service representative with Extreme disrespect thatâ€ she was calling me out of courtesy, and she could have let me drive all the way to place number 2, but she decided to call me as a favor so I could go to place number 3â€ I'm sorry but that is the worst customer service and treatment I have ever received!!!!! I will never from You again. Shame on this company for not making my experience right. You need to get your company some training on how to treat customers.
Alquiler de remolques y remolcado en Buda, TX en Dollar Tile
¿Te mudas de o a Buda, TX? Los los remolques cerrados y de carga de U-Haul están diseñados de manera inteligente para proteger y asegurar tus valiosas pertenencias, mientras que nuestros remolques utilitarios abiertos son perfectos para transportar suministros de construcción, materiales de jardinería o artículos voluminosos. Los remolques de autos de U-Haul tienen rampas de carga EZ para cargar vehículos sin esfuerzo, mientras que nuestros remolques para motocicletas son livianos y fáciles de remolcar. Obtén GRATIS cotizaciones de tarifas de alquiler de remolques en Buda, TX 78610 hoy.
Obtén GRATIS cotizaciones de alquiler de remolques para autos, remolques utilitarios, remolques de carga y remolques para motocicletas en Buda, TX
Remolques de carga
Los remolques de carga en Buda, TX son livianos, aerodinámicos y están diseñados para brindar mayor ahorro de combustible, lo que facilita el remolque detrás de cualquier vehículo. Millones de familias usan nuestros remolques de carga cerrados para mudanzas cada año. U-Haul tiene una gran selección de remolques cerrados para alquilar dentro de la ciudad o para viajes de ida. Mira nuestros tamaños de remolque de carga y ¡reserva un remolque de alquiler en línea en Dollar Tile!
Los remolques utilitarios son perfectos para remolcar cargamentos grandes o extragrandes en Buda, TX 78610. Muchos remolques utilitarios de alquiler vienen equipados con una rampa de carga para mayor comodidad. La selección de remolques utilitarios en Dollar Tile proporciona una solución asequible para proyectos de mejoras del hogar, entrega de muebles y para remolcar vehículos recreativos. Los remolques utilitarios de alquiler también son populares entre las empresas para entregas y eventos de ferias comerciales. Los remolques utilitarios vienen en una amplia gama de tamaños y estilos para poder remolcarlos con cualquier auto.
Remolques para autos
Mudarte a otro lado del país con tu vehículo en un remolque para autos es una forma inteligente de ahorrar gasolina y millas de desgaste en tu vehículo. Nuestra carretilla de remolque es una opción de bajo costo para remolcar vehículos con tracción delantera, mientras que los transportadores de autos son ideales para mudanzas de larga distancia. Ambos transportes para autos se adaptan a la mayoría de los tamaños de vehículos en Buda, TX y también son más económicos que llamar a un camión de remolque en caso de avería. Ya sea que estés remolcando detrás de una van de mudanza de U-Haul o tu propio vehículo personal, puedes alquilar un transportador de automóviles tanto para mudanzas dentro de la ciudad como de ida.
Remolques para motocicletas
Los remolques para motocicletas son livianos, fáciles de remolcar y tienen una rampa de carga de fácil acceso. Cada remolque para motocicletas también viene equipado con una cuña para la rueda delantera y con anillos sujetadores para uso pesado para soportar incluso las motocicletas más pesadas. ¡Reserva tu remolque para motocicletas de alquiler en Buda, TX en línea hoy!
Remolque y suministros para remolcar
Ingresa la información de tu vehículo y te ayudaremos a encontrar el enganche para remolque adecuado.
Comentarios de clientes
The Buda ,Texas location never mentioned to pick up keys at the liquor store and no paperwork. All lies , do yourself a favor and avoid this place on top of extra charges , lies.
they overcharged for the rental. the owner didnt even do a walk through. terrible service. i want a full refund because this facility is running a shady business. what they did was not right.
Nice helpful people
I was charged for furniture pads, which I didn't receive, when I got there I was treated poorly because I didn't come pick it up the day before my rental - which no where in my contract did it say that was possible. No one was physically there to assist, Mike made things overly complicated and then just kept repeating â€œwe're closed on Sunday's.â€ The dolly's I preordered a week in advance...none were ready. And the whole reason I rented from this place was to use a 20' truck...then when I get there, I'm informed they don't have it and I have to use a 15' truck which makes things VERY complicated to move a fully furnished apartment. I would never recommend them to anyone. And will be disputing my charges for the furniture pad.
Teach employees how to implement the 24/7 correctly. I had a bad experience with the location at Diamond automotive in Kyle, TX
Always very friendly and professional. Have rented several times and never had an issue with the truck or the cost. Great customer service!
Better communication with additional rental equipment. I had to go back for my furniture pads and they didn't even know the dolly was already on the truck ðŸ˜³ nice employee helped me a lot.
Great location. Service was great as well
Good co. To do bussiness with. Thanks !!
Service was easy and fast!
The text I received did not indicate you had to go into dollar tile for Uhaul. There were several businesses in the Centre, 1 with Uhaul on the door. Door was open but no one there. Finally found someone to tell us we had to go into dollar tile. Need better texted information about the drop off location
He does not represent your company. He added almost 100 miles to the speedometer and said it has more gas than it did. When I confronted him he claimed he was fixing it and sending me an email to update. He never changed it nor sent me any email. The truck still had some of his crates in the back when I arrived. 2 hours into my trip the passenger window exploded, we believe due to it being off track. U-Haul couldn't take care of until the next day, so we had to make a 12 hour trip with no window, we could tasted U-Haul customer service and they were supposed to get someone to call us within a few days . No one ever contacted us! I chose U-Haul because of convenience and it made my trip worse, starting from the pick up which I reserved and they didn't have my vehicle, which made me have to go to this other location! My experience With U-Haul pick up and customer service was horrible!!!
Mike, who assisted me, was extremely rude and unprofessional. He seemed upset because I was 20 minutes late picking up the trailer. I told him I was running late because the email I received from uhaul had a different address to pick up the trailer. He didn't want to hear it. He wanted to charge me $20 to help me hook up the trailer. I thought that was a little pricey so I hooked it up myself. I've rented trailers from uhaul and the employees have always helped me hook up the trailer and never charged me so I thought it was odd. The customer service at the pick up location was extremely poor.
Personnel went out of there way to help
Very good service
Nothing at this time. Great experience.
Location is great very quick and very welcoming
Person front counter tall Indian extremely helpful
Service was great.
I was charged for after hours when I took the truck back at 1:30
See previous complaint
Attitude friendliness professionalism this was the worst experience I have had with U Haul. He doesn't represent your company at the level you desire. He lied to me about changing the hour to return trucks and didn't communicate that I would have a return late fee. The trucks were not clean smelled like manure and the cabs were muddy and food on the floor. I will share with Social media that his laziness and demeanor was unacceptable and argumentative.
Make sure instructions for mobile pick up and clearly explained BEFORE the pick up time. Have a back up option for when a phone cannot verify location. I was at the location and my phone couldn't verify, even the location services was turned on. I called the general 1-800 number and while I was on hold, the reservation timed out. The location didn't offer another pick up time until 13 hours later. The person who answered the phone transferred me to a number that wasn't open because it was outside of normal hours. The only option the machine gave me took me straight back to the original menu I had called, so the whole phone call was pointless. I had many other issues during the pick up, but long story short, it took two locations and at least an hour and a half before I could drive away with the truck I'd reserved. This was very early in the morning and it set back all my moving plans for the day.