The add ons that I requested were not available at this location (dolly and furniture pads). Someone called me the day before, but I was unable to pick up and they did not leave a message, so I did not know about this until I went to return the vehicle. I wish I would have known because I would have figured something else out. Next time, I recommend leaving a voicemail and a text message or email to ensure the customer gets notified of this.
Abigail Howard
Greenpoint Storage Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenpoint, NY 11222
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Customer Reviews
- 4.5 Average Customer Rating
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The customer service representative was very kind gentlemen and the truck was good enough for a truck
Aghvan VardanyanI was very happy with my experience Thank you
CHRISTOPHER F FAGANFirst of all, do NOT let customers make reservations for locations that do not exist! "1127 Fuel Corp" STILL shows up as a location on your website (10 Porter Ave, Bushwick, NY 11237). I reserved a truck there this month and the location IS CLOSED! Second of all, it's a pretty bad customer experience to show up at a place with a human attendant (Greenpoint Storage Plus) but all transactions need to be done on the app. The app crashed on me twice while I was trying to check-in for my rental. The van was clean but only had 1/4 tank of gas which was a little inconvenient.
Scott SlaterI’ve been sitting and wait at my uhaul for 3 hours and my booking was supposed to be ready by 9am. I never got a call telling me it was delayed and have had to sit here baking in the sun. The one employee on staff left to pick up a replacement vehicle for me an hour ago and hasn’t returned. Meanwhile there seem to be several trucks here that I’m not sure why I can’t use. There’s like 3 trucks sitting unused… I feel like one of them could be given to me. I would really appreciate some kind of refund or extension or credit. As it is I won’t get to my final destination til midnight.
Thomas Macowski