Not having an actual person to speak with is terrible. I will not deal with any company that goes with a virtual business. Very disappointed with virtual.
Phil Ryan
Midgard Self Storage Lena Rd LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bradenton, FL 34211
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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getting the key out of the rusted box is almost impossible.
michael spellmanIt was difficult to find the key box. The key box is located on a light pole. When I was picking up and dropping off, there was a large UHaul truck parked in front of the light pole with the key boxes so, it was not visible when leaving the building.
Kama GreenLeafThe self check in procedure was tedious. The wait time to be approved was too long. It must’ve been about 15 minutes waiting for the approval on my phone. it should’ve been under five minutes. The concept of the phone check-in is fantastic. It should be sped up.
THEODORE PERIHSCAM/ RIP OFF ALERT! My emailed estimate for a 40 mile trip (my estimate) was $115.55 which included the Safe Move Plus at $28.00 and the Rental Rate at $39.95. This was all expected. I returned the 26' truck with 46 miles (I always take pictures of any rental vehicle and the dashboard), this was accurate. I received a charge of $297.83. The milage was correct however I was charged $84 for the "safe Move Plus (it is $28.00), $119.85 for the Rental Charge (not a charge!) and the Rental Rate of $39.95 (which is correct). Additionally, they charged me $24.75 for fuel when I left MORE fuel than I took it with (and have the photos which I sent in which have the geolocation and metadata showing the time they were taken). There was no one at the location, it was a virtual manager, who told me to call Haul or email them. Well, still waiting. I am disputing the charges with Amex by EOD if I do not hear back with a correction and how they will compensate me for my time and aggravation and trying to scam. Factoring in approximately $8 for the additional 6 miles over the estimated milage from and taxes etc from the estimate, that brings the estimate at $130.75. This means they charged me 2.27 times MORE! Best part, the proof of fraud is in writing, sent by them and I have photos of the fuel level and receipt. Nice try Uhaul.
Samuel T Milbank